NTT DATA—Helpdesk Senior Associate-ITSM

Job description

Description: Exciting opportunity for a Helpdesk Senior Associate-ITSM to manage customer interactions, resolve technical issues, and provide guidance on hardware, software, and network problems. Ideal for candidates with strong communication skills and experience in Microsoft Office IT support. Skills: it service management, microsoft office administration, troubleshooting, pc maintenance, root cause analysis, technical support, customer service, issue resolution, it policy interpretation, remote it support, technical guidance, microsoft operating systems, english fluency, shift flexibility