Nokia—IP Technical Expert Center Specialist

Job description

Description: As an IP Technical Expert Center Specialist, you will serve as a key technical authority in diagnosing and resolving complex IP network issues. You will collaborate with cross-functional teams to lead deployments, conduct root cause analyses, and enhance product performance. This role involves mentoring team members, ensuring operational excellence, and supporting mission-critical production networks while fostering innovation and implementing industry best practices for Network Infrastructure business. Requirements: You have: - Bachelor’s degree in Engineering with 7–15 years of relevant experience. - Provide technical requirement inputs based on customers’ deployment experiences. - Contribute inputs to the development of software/hardware build-controlled production releases. - Support the creation and release of hardware/software documentation and customer notifications. - Maintain technical and design knowledge for assigned products and technologies, and provide training to lower-tier support teams. It would be nice if you also had: - Familiarity with the care process (especially emergency case handling), contributing as needed to the fastest possible problem resolution. - Experience with access network nodes, integrating theoretical knowledge and principles with organizational practices and precedents. - Advanced network and node-level troubleshooting skills for IP routers and networks, along with in-depth technical knowledge. - Specialized expertise in IP Routing, MPLS, QoS, L2, OAM, Systems, and related areas deployed in high-availability core networks. Responsibilities: - Debugs complex product installations, product problems by applying both established procedures and creative alternatives. - Writes technical application notes, field notices. - Assists and advises Tier 1/2/3 network architecture and implementation teams. Performs on-site product adaptations or enhancements to installed product. - Provides technical and sales support for Test and Evaluations, New Product Introductions (NPI). Maintains awareness of new products and releases through regular updates with R&D, Product Management. - Coordinates upgrade programs for Tier 1 customers (including generation of MOP). - Provides emergency support to customers on a global basis 24/7. - Experience / interest in working in a customer support role and environment is preferred. - Proven aptitude for methodical problem solving. Good communication skills. Ability to work well in a close-knit.