Nokia—Customer Documentation Developer

Job description

Description: Customer Documentation Developer independently creates high-quality, user-focused technical documentation for complex Fixed Networks products. Responsibilities include collaborating with cross-functional teams, managing documentation schedules, and delivering web-based content aligned with Agile and DevOps practices, while following structured writing methodologies and corporate quality standards. Requirements: You have: - Bachelor Degree with 7-12 years of experience in technical documentation, preferably in the Telecommunications or Optical Networking domain. - Proven expertise in structured writing principles, the Software Development Life Cycle (SDLC), and the Documentation Development Life Cycle (DDLC). - Strong proficiency in XML authoring tools (e.g., Arbortext or Oxygen) and graphic tools (e.g., SnagIt, CorelDraw). - Familiarity with Markup languages (like XML, Asciidoc) and Markdown. It would be nice if you also have: - Proficient in Python, UNIX scripting, API documentation, and customer-facing technical content creation. - Experienced in using AI tools to improve documentation quality, consistency, and workflow efficiency. - Strong knowledge of Agile and DevOps practices, with hands-on experience in Jira, Confluence, GitHub, and content management strategies. - Excellent communication skills with the ability to quickly learn technologies, adapt to workflows, and manage documentation deliverables independently. Responsibilities: - Design and develop high-quality, customer-oriented technical documentation for complex broadband access products, aligning with SDLC, DDLC, and structured writing principles. - Independently manage documentation schedules and deliverables, ensuring timely releases that align with product development timelines. - Collaborate closely with cross-functional teams including PLM, R&D, and Test to gather accurate technical information for documentation. - Develop and maintain documentation and integrate content into web-based publications using Markup (Asciidoc/XML)/Markdown languages - Use various authoring tools like Arbortext, Oxygen XML, and graphic editors (e.g., SnagIt) based on project requirements - Leverage Agile methodologies and DevOps practices to align documentation workflows with continuous software delivery cycles. - Utilize defect-tracking and content management systems (e.g., Jira, Confluence) to manage content lifecycle, reviews, and updates. - Create single-sourced, reusable content within a structured content management environment to ensure consistency and scalability.