Oracle—Data Center Technician

Job description

Description: - Responsible for effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter. - Pprioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of - technician activities in accordance with internal polices and service level agreements. - Provide 24x7 site coverage for Oracle OCI datacenter sites and be part of Shift ROTA's to cover 24x7 Requirements: Career Level - IC1 Responsibilities: - Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures. - Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment. - Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis. - Basic knowledge of datacenter design, including electrical and cooling plant & operations - Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them. - Solid knowledge of datacenter design, including electrical and cooling plant & operation - Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis. - Prioritizes work based on severity, identifies and provides remediation feedback in defined processes. - Good level of spoken English language is required.