American Express—Team Member Credit & Collect-T3-II

Job description

Description: Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts. Requirements: Minimum Qualifications - Minimum 1 year of meaningful experience in Contact Center Domain. - Strong proficiency in verbal and written communication skills - Should possess analytical, decision making and problem-solving skills Preferred Qualifications - Grad/Under Grad with minimum 1 year experience in contact center domain - Prior experience in credit, collections is preferred Responsibilities: - Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior. - Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss. - Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume. - Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.