JPMorgan Chase—Software Engineer III - ServiceNow Developer

Job description

Description: Join a dynamic team where your ServiceNow expertise will shape innovative solutions and accelerate your career growth. Be part of a collaborative environment focused on impactful technology delivery. As a Software Engineer III at JPMorgan Chase within the AI/ML & Data Platforms team, you will design and deliver scalable ServiceNow solutions that support our business objectives. You will collaborate with cross-functional teams to translate requirements into technical outcomes and contribute to a culture of continuous improvement. Your work will directly impact our ability to deliver exceptional services and drive operational efficiency. We value your technical leadership and commitment to quality. Job responsibilities - Design, develop, configure, and customize ServiceNow applications, modules, and custom apps (App Engine Studio/ServiceNow Studio) - Build scalable solutions following ServiceNow best practices and platform capabilities - Write and maintain JavaScript/Glide-based code, including Script Includes and secure coding standards - Create and maintain platform artifacts: Business Rules, Client Scripts, UI Policies/Actions, ACLs, Scheduled Jobs, Flow Designer, and Workflows - Develop integrations: Scripted REST APIs, REST/MID Server integrations, and third-party system interfaces - Implement and customize core solutions: ITSM, HRSD, CSM, CMDB, and Service Portal/Employee Center - Develop Service Catalog capabilities: Catalog Items, Record Producers, Order Guides, and complex catalog workflows - Configure operational processes: Notifications, Email Scripts, SLAs, Approval Workflows, and Knowledge Management - Design/optimize CMDB, Discovery, and Service Mapping; troubleshoot issues, improve performance, and lead upgrades, clone management, and instance governance; leverage enterprise-authorized AI coding assist tools with validation (peer review, testing) and share reusable patterns/automation improvements - Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity across complex deliverables (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards; contributes learnings and reusable patterns to improve broader team effectiveness. - Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation. Required qualifications, capabilities and skills - Formal training or certification on software engineering concepts and 5+ years applied experience - Proven experience designing and developing ServiceNow applications and modules - Strong proficiency in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, Script Includes) - Hands-on experience with ServiceNow platform features such as Flow Designer, Integration Hub, and App Engine Studio - Experience implementing and customizing ITSM, HRSD, CSM, CMDB, and Service Portal/Employee Center - Ability to develop and maintain REST integrations and third-party system interfaces - Strong troubleshooting and problem-solving skills - Experience with code reviews and enforcing development standards - Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, test creation, troubleshooting, or documentation) with demonstrated ability to critically evaluate, validate, and refine AI-generated outputs for correctness, performance, and security. - Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. - Experience collaborating with Solution Architects, Product Owners, Business Analysts, and stakeholders to translate business requirements into technical solutions Preferred qualifications, capabilities and skills - ServiceNow Certified Application Developer or Certified Implementation Specialist - Experience with ServiceNow Discovery, Service Mapping, and MID Server integrations - Familiarity with Agile methodologies and DevOps practices - Experience mentoring junior developers and leading technical initiatives