IDFC FIRST Bank—Territory Manager-Personal Loan (Direct Sales Team)

Job description

Description: Job Requirements Key Responsibilities Primary Responsibilities - Acquire new personal loan customers across identified segments and geographies. - Manage a team of DSTs to drive high-quality Personal Loan sourcing. - Ensure consistent achievement of monthly acquisition and revenue targets. - Identify cross-sell opportunities. - Ensure compliance with selling norms, SOPs, and regulatory guidelines. - Maintain high standards of sourcing quality and customer service. Channel & Lead Management - Oversee multiple sourcing channels including branches, DSTs, and central lead funnels. - Ensure leads received from central teams are promptly and effectively attended. - Organize and execute lead generation and promotional activities at identified locations to generate Open market business - Work closely with branch teams to maximize business potential from walk-ins and referrals. Secondary Responsibilities - Conduct catchment mapping to identify and target potential customer segments. - Gather and act on customer feedback to improve service delivery. - Support initiatives aimed at enhancing customer experience and satisfaction. - Candidate Profile Education - Graduate in any discipline (mandatory) Experience - Minimum 1 years in sales or banking, preferably in personal loans or retail banking. Skills & Attributes - Strong customer orientation and relationship-building skills - Excellent communication and interpersonal abilities - Target-driven mindset with leadership capabilities - Knowledge of banking products, multi-channel sourcing, and regulatory norms - Ability to manage teams and drive performance across diverse channels Skills: cross selling, cold calling, selling, sales, sale, personal loan, bank, compliance management, employee retention, sales channel management, channel partner management, stakeholder coordination, personal loan products, personal loan origination, credit operations, direct sales, talent acquisition, knowledge of banking products, analytical skills, personal loan operations, retail lending, automation, crm, customer acquisition, portfolio quality assurance, multi-channel sourcing, product knowledge, banking, lead generation, unsecured loan