Deloitte—Assistant Manager | Salesforce Functional | Hyderabad | Engineering as a Service/ Operate

Job description

Description: Salesforce Technical Lead - Service Job Title Salesforce Technical Lead - Service Job Description - Deliver solution design for Service and Field Service features for D2C and B2B business using Service cloud and Field Service Lightning - Lead architecture and build of routing engines, SLA/entitlement logic, dispatcher console customizations, and technician workflows. - Architect enterprise integrations with CTI, scheduling engines, ERP/Inventory, IoT, and mobile workforce systems. - Define standards for Apex design patterns, async strategy, LWC architecture, and resilient API governance. - Manage and update FSL core modeling: resource calendars, territories, skills, operating hours, shift patterns, and optimization rules. - Resolve critical incidents involving routing failures, CTI outages, scheduling degradation, or assignment breakdowns. - Drive performance improvements across high volume work orders, service appointments, and mobile operations. - Review and approve technical designs, code, and integration frameworks produced by developers. - Coordinate with onsite leads, architects and product managers to align technical direction and design for Service features - Lead CI/CD, release planning, environment readiness, regression strategy, and cross-team technical alignment. - Drive adoption of Agentforce, Copilot, AI‑powered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality. - Lead team of offshore and onsite engineers for technical delivery Academic Bachelor's in Computer Science or related field or equivalent work experience Salesforce PD1 and PD2 certification Business Experience 9-11 years of Salesforce Development Experience with at least 3 years as Technical lead Key Experience/Competencies - Hands-on Development experience (must) in large and fast paced Salesforce environment - Strong understanding of the Salesforce platform, including its architecture, capabilities and constraints. - Strong understanding of Salesforce service cloud and Salesforce FSL. - Experience owning end to end technical design for D2C and B2B service including Service order management, service scheduling/dispatching, work order management, service invoicing/payments, warranty and parts management - Deep understanding of DevOps practices and tools such as Copado and Jenkins, including designing and optimizing CI/CD pipelines. - Experience in building scalable data models, security models, and complex technical solutions for Service and field services - Hands-on development skills in Apex, LWC and Integration using middleware solution or Events/API - Hands on integration experience with Corporate applications (SAP etc.) and custom microservices - Experience managing a team of 8-10 offshore developers in Agile development. - Experience in Agentforce, Copilot, AI‑powered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality. - Self-driven and ability to handle handles ambiguity and escalations. - Excellent Stakeholder communication (Written/verbal). Ability to translate business outcomes into technical direction, set expectations and tradeoffs clearly. - Experience in Automotive or remanufacturing service environment is a plus Experience/Competencies (Nice to Have) - Experience in Automotive or Manufacturing service environment at scale - Knowledge of observability, logging, and integration monitoring patterns - Experience in Services Analytics and Data Engineering platforms like Tableau, Amazon Redshift and orchestrator tools like Airflow. - Experience working with ERP, finance, fulfillment, or logistics systems integrated with Salesforce - Familiarity with Repair Process, Parts ordering and fulfillment, Part and Service pricing, incentives, or order‑to‑cash workflows - Proficiency in modern JavaScript beyond basic LWC usage