IIFL Finance—Customer Care Executive

Job description

Description: About IIFL Finance IIFL Finance is one of the most preferred Gold Loan financing company in India. Having presence in 25 states and a network of 2700+ branches on a PAN India level, our mission is to cater to the needs of all those who are looking for an easy swift, and low-cost financing option. Our customers can avail gold loans through submitting an online application or visiting any of our branches in their vicinity. We also have an option where the customers can avail gold loans at their doorstep so that they are not deprived of financing options to fulfill their needs. Our core values serve as a moral compass in all our activities. Fairness, Integrity, and Transparency - FIT is the driving force behind all that we do at IIFL. We only work with people who fit into our professional ethos. We are resolute in the observance of these values and will let go of any growth opportunities that deem unfit. ------------------------------------------------------------------------------------------------------------ Job Title –Customer Care Executive (Gold Loans) Job Description - Ø Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products. Ø Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in thecatchment areas and generate leads of prospective customers. Ø Drive & ensure continuous customer engagement through various channels. Ø Maintaining quality portfolio by tracking & controlling ROI. Ø Provide after sales service to existing customers and obtain references from them to increase the customer base. Ø Strong follow up on interest collections to keep NPAs (non-performing assets) under control. Desired Candidate Profile (CCE) - Ø Candidates with 6 months of sales experience in Banking & Financial Services can apply for the role. Ø Freshers with flair in Sales can also apply. In summary, the role focuses heavily on sales - acquiring new customers, engaging with existing ones, ensuring portfolio quality, and collecting payments to minimize defaults. Brand building through field marketing is also a key component. CTC Upto 2.37 Lacs (for Non Metro) / 2.8 Lacs (for Metro) Incentives extra - Best in the industry