JLL—Assistant Facility Manager

Job description

Description: JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Transforming to the Workspace Team of the future - Planned, predictive and corrective works of building systems - Power down planning, execution - Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard - Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation. - Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks - Incident management support including 24/7 on call for incident management in corporate real estate buildings - Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate - Technical reporting submissions for portfolio objectives, regular meetings and portfolio performance - Governance of as built drawings and OEM information - Production and management of MOPS/SOPS/EOPS - Management of lifecycle asset management and UPS component replacement - Support for engineering standardization tasks across Asia Pacific - Lead in-city technical training delivery - Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team. - Identify energy saving initiatives and work through to implementation and validation. - Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned Client/Stakeholder Management (in support of the Workspace Technical Lead) - Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved - Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators - Deliver an exceptional quality of service to the Client, as reflected by Client feedback - Actively recover feedback from the end user Leadership / Staff Management - Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success - Proactively manage the team to deliver Delight - Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors Operations Management - Participate in ad-hoc projects when required - Must be customer focused and be proactive in establishing customer relationships - Responsible and accountable for all service request - Ensure service deliverables are met with SLA and KPI - Work with all related parties on timely delivery of all services - Be responsible for all clients within designated area - Problem solves & Resets space on the fly - Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests - Continuous Improvement implementation - Conduct data analysis report when necessary - Ensure meeting or exceeding SLA/KPI scores - Generate reports and conduct presentations as per the service delivery requirements and overall account management - Handling helpdesk service request from users via telephone or email correspondence - Coordinate with Workspace delivery team to ensure Repair & Maintenance services, materials, equipment’s and fixtures is attended and completed - Oversee office premises and delivery of hospitality services for users - Provide administrative support of issuing work order to vendors as and when required - Escalate facilities issues to management team when necessary - Participate in ad-hoc projects when required Location: On-site –Mumbai, MH Scheduled Weekly Hours: 40 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.