Sprinklr—Senior Manager - Product Design

Job description

Description: Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description What Does Success Look Like We are looking for a Senior Manager, Product Design based in India to lead a team of product designers responsible for shaping next-generation enterprise software experiences across Sprinklr’s unified customer experience management platform. This is a hybrid player/coach role that is primarily focused on strategic team leadership, with selective hands-on design execution: approximately 80% of the role will focus on leading, coaching, planning, and operating the team, while approximately 20% will remain hands-on in Figma to shape critical workflows, interaction models, prototypes, and AI-first product experiences. In this role, you will set design direction, coach and develop designers, strengthen design quality, and partner closely with Product Management, Engineering, Research, Content Design, Data Science, Go-to-Market, Field teams, U.S.-based Product Experience leaders, and senior leadership to deliver AI-first workflows and agentic product experiences that are intuitive, trustworthy, accessible, scalable, and measurable. The ideal candidate is an experienced design leader with a strong foundation in hands-on product design and a proven ability to lead teams through complex SaaS or enterprise product challenges. They bring excellent judgment in interaction design, systems thinking, visual craft, accessibility, service design thinking, design systems, product operations, and user-centered product strategy. They are comfortable operating in ambiguity, building trusted relationships across disciplines, influencing cross-functional roadmaps, developing talent, and helping teams responsibly apply artificial intelligence (AI), automation, agentic design patterns, generative AI workflows, human-in-the-loop experiences, explainability, and user control to simplify complex enterprise workflows, reduce friction, and improve customer outcomes. What You’ll Do - Lead, coach, and develop a team of product designers, helping them grow their craft, judgment, communication, product thinking, and ability to deliver high-quality work in a fast-paced enterprise software environment. - Set clear design direction for complex product areas, including user journeys, interaction models, information architecture, service design flows, design system usage, high-density data experiences, and AI-first or agentic experience patterns that help users move from insight to action with appropriate transparency, predictability, and control. - Build trusted relationships with Product Management, Engineering, Research, Content Design, Data Science, Product Operations, Go-to-Market, Field teams, and senior stakeholders to clarify priorities, frame problems, define success measures, and ensure design is engaged early enough to influence strategy, scope, delivery quality, customer readiness, and market adoption. - Contribute hands-on to critical product pillars when needed, including complex workflows, interactive dashboards, prototypes, information architecture, multi-tenant interface patterns, and product experiences that simplify dense enterprise data across Sprinklr’s platform. - Design and guide agentic and generative AI workflows, including human-in-the-loop review, prompting, auditing, exception handling, confidence signals, explainability, and clear user controls that help enterprise teams collaborate effectively with intelligent systems. - Create an environment where designers can explore options, share work early, receive constructive critique, and converge on solutions that balance user needs, customer outcomes, business goals, technical feasibility, and delivery timelines. As an India-based design leader, you will play a key role in strengthening Sprinklr’s global Product Experience organization by building a high-trust, high-impact design team in India that works seamlessly with U.S.-based leaders and cross-functional partners. Success in this role requires strong judgment, clear communication, proactive alignment, and the ability to help distributed teams operate as one connected organization across priorities, reviews, delivery, and customer outcomes. - Lead with a global operating mindset, helping India-based designers build visibility, confidence, influence, and trusted working relationships with U.S.-based Product Experience teammates and cross-functional partners across time zones. - Create strong operating rhythms between India and U.S. teams, including clear communication, thoughtful async updates, effective design reviews, early escalation of risks, and practical handoffs that support speed, quality, and alignment. - Raise the bar for design quality through strong critique, clear standards, thoughtful reviews, and practical guidance on interaction design, visual craft, accessibility, usability, prototyping, and implementation details. - Use research, customer insights, product data, competitive reviews, and stakeholder context to guide team priorities and translate ambiguous opportunities into actionable design plans. - Drive continuous customer discovery by participating in customer and Field conversations, usability testing, stakeholder interviews, and rapid prototyping to translate raw user needs and market feedback into actionable product and design direction. - Help mature design operations, planning rituals, critique practices, documentation standards, and cross-functional ways of working so the team can deliver great design quickly, predictably, and with appropriate scope. - Scale design systems and lightweight product operations practices, including reusable component libraries, accessibility standards, documentation hygiene, intake models, prioritization frameworks, and cleaner design-to-engineering handoffs. - Support hiring, onboarding, performance management, career development, and team health, while modeling Sprinklr’s culture of collaboration, accountability, curiosity, and care. What Makes You Qualified - 8+ years of product design experience, including meaningful experience designing SaaS, enterprise, business-to-business, or complex workflow products. - 3+ years of direct people-management experience leading product designers, with a demonstrated ability to coach, develop, retain, and grow design talent. - A strong portfolio, case study collection, or team body of work that demonstrates your ability to lead successful product design outcomes, strengthen design quality, guide strategy, and help teams ship meaningful improvements for users and the business. - Portfolio or case studies should demonstrate comfort with complex data visualization, dashboard orchestration, multi-tenant software layouts, workflow simplification, and the ability to connect design decisions to product adoption, retention, time-to-value, or delivery quality. - Deep expertise in interaction design, information architecture, visual design, usability, accessibility, and design systems, with the ability to help teams apply these disciplines consistently at enterprise scale. - Practical understanding of artificial intelligence (AI)-powered product experiences, AI-assisted design or research tools, emerging agentic design patterns, and generative AI workflows, including intelligent recommendations, automated task execution, conversational automation, user intent modeling, explainability, user control, guardrails, and human-in-the-loop review. - Experience using research methods and customer evidence, such as interviews, usability testing, workflow analysis, competitive reviews, surveys, behavioral data, or qualitative synthesis, to guide product and design decisions. - Strong service design thinking and systems-thinking skills, including journey mapping, service blueprints, frontstage and backstage workflows, operational dependencies, and the ability to connect product experiences to broader customer, employee, and business outcomes. - Proven ability to operate in ambiguity, frame complex problems, influence roadmaps, make tradeoffs, and guide teams toward pragmatic solutions without losing sight of user value or long-term product quality. - Excellent written, verbal, and visual communication skills, with the ability to explain design rationale, product implications, and tradeoffs to designers, Product Managers, Engineers, executives, and stakeholders across locations and time zones. - Collaborative, low-ego leadership style with the ability to build durable relationships across disciplines, including Product, Engineering, Research, Content Design, Go-to-Market, and Field partners; create clarity; manage healthy critique; navigate tradeoffs; and bring cross-functional partners together around shared outcomes. - Fluency with Figma and modern design workflows, including components, variants, auto layout, prototyping, Figma Dev Mode, design system documentation, and collaboration with Engineering during implementation. - Advanced Figma capability, including auto layout, variables, component architecture, prototyping, design system documentation, and Figma Dev Mode workflows that support efficient collaboration with Engineering. - Working familiarity with FigJam, Jira, Confluence, prototyping tools, research repositories, design systems, and AI-assisted design or research tools. - Experience improving team rituals, design critique, planning practices, documentation quality, hiring loops, onboarding, or performance-development processes in a distributed design organization. - Experience leading or helping scale India-based design teams, including hiring, onboarding, coaching, career development, team visibility, and collaboration with global stakeholders. - Demonstrated ability to work effectively with U.S.-based teams and leaders, including aligning across time zones, communicating progress and risks clearly, building trust remotely, and ensuring distributed teams stay connected to shared product, customer, and business outcomes. - A degree is not required if you can demonstrate equivalent practical experience, strong product design leadership, and a track record of developing teams and shipping impactful work. - Join us on this design leadership journey where creativity, user empathy, research, service design thinking, AI-first product design, and agentic innovation come together to improve productivity and simplify enterprise experiences across the Sprinklr platform. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: - Lead a new category of enterprise software that we call Unified-CXM. - Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. - Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.