Blackbaud—Director, Software Development

Job description

Description: About role: - We are seeking a Director of Engineering to lead the global YourCause engineering organization at Blackbaud. This leader builds and develops a strong engineering leadership team, balances rapid growth with the reliability that large enterprise customers expect, uses AI to accelerate delivery and raise quality, and holds the organization to a high bar for technical excellence and operational reliability. About the team: - YourCause is Blackbaud’s corporate social responsibility platform and is a key part of Blackbaud’s product portfolio. Teams plan and deliver on a SAFe cadence with a monthly release train. You report to the Senior Director of Engineering for YourCause and Financials & Grantmaking and partner daily with the pillar’s Product leader. What you’ll do: - Build, mentor, and inspire diverse, high-performing engineering teams and leaders across application development, fostering an inclusive environment where individuals thrive and grow. - Cultivate a culture of continuous learning and innovation – leveraging AI to accelerate delivery and improve quality, and encouraging the team to actively experiment with emerging capabilities as they evolve to enhance product capabilities and operational efficiency. - Shape and execute technical strategy in close partnership with Product Management, Enterprise Architecture, and other key stakeholders, aligning technology roadmaps with business priorities and adapting to evolving industry practices. - Ensure predictable, high-quality delivery by guiding teams to plan with clarity, mitigate risks early, and experiment responsibly, while fostering clear accountability for commitments. - Own end-to-end delivery from development through operations, embedding security, reliability, and automation, and serve as the engineering escalation point for production-impacting incidents and key customer events, including root-cause communication to enterprise customers. - Build a data-driven culture where metrics inform decisions and shape strategic change. - Partner with Security, Compliance, and Payments to meet the control obligations that come with moving money to nonprofits at scale and handling employee data for global enterprise customers: payment controls, nonprofit vetting and sanctions screening, SOC reporting, and data privacy. - Serve as the engineering counterpart to our largest enterprise customers on integrations, data services, and commitments, alongside Product and Customer Success. - Play a hands-on role in shaping the India site as it scales — helping build the culture, talent, and operating rhythm that will define it for years to come. What you’ll bring: - 15+ years of relevant professional experience, including 10+ years in engineering leadership roles and direct experience managing managers. - 7+ years delivering SaaS solutions at scale, with proven expertise in end-to-end delivery from development through operations meeting customer expectations and operational SLAs. - Experience leading large, globally distributed engineering organizations, including people managers, and overseeing teams of 40+ engineers and architects. - Strong ability to communicate a clear technical vision and influence strategic decisions, bridging complex engineering concepts with business priorities for stakeholders at every level. - Demonstrated fluency with AI-driven development tools and practices, and a track record of leading teams through adoption and embedding AI into their workflows. - Experience leading teams in SAFe or a comparable agile framework. - Experience building enterprise B2B SaaS used by large corporations, including enterprise integrations (single sign-on, HRIS and payroll), multi-tenant scale, and seasonal peak load, strongly preferred. Experience with payments or money-movement systems is a plus. - Experience in corporate social responsibility, the nonprofit sector, or with mission-driven organizations preferred. - Able to work flexible hours as required by business priorities. Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube ​ Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.