DHL—Senior Application Support Specialist

Job description

Description: Your IT Future, Delivered Senior Application Support Specialist (Blue Yonder WMS) With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company in the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences. Application Support. Simply delivered. At DHL IT Services, we are passionate about technology and operational excellence. Our Application Support and Warehouse Management Systems team is continuously expanding. We are seeking a highly skilled Senior Application Support Specialist (Blue Yonder WMS) to drive production stability, operational reliability, problem management, and continuous service improvement for mission-critical warehouse management applications supporting global logistics operations. This role combines deep technical expertise, functional understanding, and leadership capabilities to ensure seamless warehouse operations and exceptional customer experiences. #DHL #DHLITServices #GreatPlaceToWork #ApplicationSupport #BlueYonder #WarehouseManagement #ProductionSupport #ITOperations Grow together As a Senior Application Support Specialist (Blue Yonder WMS), you will be responsible for providing advanced L2/L3 production support for Blue Yonder Warehouse Management Systems and related enterprise applications. You will own incidents, service requests, defects, recurring problems, and service reliability initiatives while ensuring business continuity across critical warehouse operations. You will collaborate closely with business stakeholders, warehouse operations teams, infrastructure teams, database administrators, development teams, vendors, and integration teams to investigate and resolve complex production issues efficiently while maintaining agreed service levels. In this role, you will: - Provide end-to-end L2/L3 support for Blue Yonder WMS and integrated warehouse applications. - Troubleshoot incidents across application, database, middleware, integration, and infrastructure layers. - Analyze transaction failures, workflow disruptions, interface issues, batch job failures, and performance bottlenecks. - Support Blue Yonder WMS technical components including MOCA, Integrator interfaces, Task Manager jobs, RF transactions, web services, and label-printing integrations. - Lead root cause analysis activities and drive permanent corrective actions to eliminate recurring incidents. - Develop automation solutions using shell scripting to improve operational efficiency and reduce manual intervention. - Perform SQL and PL/SQL-based investigations, validations, reconciliations, and controlled data corrections. - Troubleshoot integration issues involving IBM MQ, SFTP, REST APIs, SOAP services, JSON/XML payloads, and message processing workflows. - Improve monitoring, observability, alerting, and proactive service management capabilities. - Participate in releases, deployments, upgrades, patching activities, disaster recovery exercises, and operational readiness assessments. - Coordinate major incident management activities, technical bridges, stakeholder communications, and recovery efforts. - Mentor junior engineers and drive knowledge-sharing and operational excellence initiatives. Ready to embark on the journey? Here's what we are looking for: As a Senior Application Support Specialist (Blue Yonder WMS), deep expertise in warehouse management systems, production support, troubleshooting, automation, and service reliability is essential. Strong knowledge of Blue Yonder WMS technologies and enterprise integration landscapes will be a significant advantage. Required Qualifications & Experience - 5 to 10 years of enterprise application support experience. - Minimum 3 years of hands-on production support experience with Blue Yonder (JDA/RedPrairie) WMS. - Strong functional knowledge of warehouse management processes including inbound, outbound, inventory, replenishment, wave management, RF operations, picking, packing, shipping, and warehouse integrations. - Experience supporting Blue Yonder WMS technical components including MOCA and interface troubleshooting. - Strong Unix/Linux administration and troubleshooting skills. - Expertise in Shell Scripting (Bash/KornShell) for automation and operational support. - Advanced Oracle SQL and PL/SQL knowledge for investigations, validations, troubleshooting, and performance analysis. - Experience troubleshooting IBM MQ or equivalent messaging platforms. - Hands-on experience supporting SFTP integrations, REST APIs, SOAP services, and batch processing workflows. - Proven experience managing critical production incidents and conducting root cause analysis. - Strong understanding of ITIL service management practices. - Experience with ITSM platforms such as ServiceNow, Jira, or equivalent tools. - Ability to independently troubleshoot issues across application, database, integration, and infrastructure domains. - Experience supporting Centiro within warehouse management environments is highly desirable. Monitoring, Reliability & Operational Excellence - Experience implementing and improving proactive monitoring and alerting capabilities. - Knowledge of observability and monitoring tools such as Zabbix, Grafana, Splunk, or similar platforms. - Strong focus on service reliability, operational stability, and preventive maintenance. - Experience identifying service improvement opportunities through trend analysis and operational reviews. - Ability to establish sustainable support processes and operational controls. Technical & Automation Skills - Strong scripting and automation capabilities using Shell Scripting. - Experience creating reusable automation utilities for operational support activities. - Strong log analysis, performance troubleshooting, and diagnostic capabilities. - Experience designing and implementing operational efficiencies through automation. - Understanding of software deployment and release management practices. Nice to Have - Experience with GitLab, Git, JFrog Artifactory, Azure DevOps, or CI/CD platforms. - Exposure to Microsoft Azure services. - Experience with Python or PowerShell automation. - Hands-on experience with Postman and API troubleshooting tools. - Knowledge of container technologies such as Docker, Kubernetes, or OpenShift. - Experience supporting cloud-hosted enterprise applications. - Experience supporting major releases, upgrades, patching activities, and disaster recovery exercises. Personal Attributes - Strong analytical and structured troubleshooting mindset. - Ability to remain calm and effective during critical production incidents. - Excellent problem-solving and decision-making capabilities. - Strong written and verbal communication skills. - Ability to engage effectively with technical teams, business stakeholders, warehouse operations teams, and external vendors. - Ownership mindset with accountability for end-to-end issue resolution. - Strong mentoring and coaching capabilities. - Collaborative approach with a focus on continuous improvement and operational excellence. - Ability to prioritize effectively in high-pressure production environments. - Willingness to work in rotational shifts and participate in an on-call support model. An array of benefits for you: - Hybrid work arrangements to balance in-office collaboration and home flexibility. - Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. - In House training programs: professional and technical training certifications. Skills: blue yonder wms, production support, oracle sql, pl/sql, shell scripting, ibm mq, sftp, rest apis, soap services, json/xml payloads, batch processing workflows, itil service management, servicenow, jira, zabbix, grafana, splunk, operational monitoring, root cause analysis, incident management, disaster recovery, automation, centiro, postman, python, powershell, kubernetes, openshift