Narayana Health—Associate Product Manager

Job description

Description: About Narayana Health: Narayana Health is headquartered in Bengaluru, India, and operates a network of hospitals in India and Overseas. Our mission is to deliver high-quality, affordable healthcare services to the broader population. Narayana Health Group is India’s leading healthcare provider and one of the largest hospital groups in the country, with a network of 21 hospitals, 5 heart centres, and 19 primary care facilities. The NH group treats over 2.6 million patients every year from over 78 countries, covering 30+ medical specialities. Our Centres of Excellence help in treating Adult & Pediatric patients, and we have one of the largest transplant centres in India. We have a strong presence across 17 locations in India, and an overseas hospital in the Cayman Islands, USA. Two of our hospitals have international accreditation from the Joint Commission International (JCI), and 19 hospitals have domestic accreditation from the National Accreditation Board for Hospitals (NABH). For more details, please refer to our website at: https://www.narayanahealth.org About Medha: Medha is the Advanced Analytics & AI arm of Narayana Health, focused on transforming healthcare through data, intelligence, and thoughtfully designed digital products. Our mission is to simplify decision-making across hospitals, clinics, and care teams by bringing clarity, precision, and actionability to every layer of healthcare operations. Our products power large health systems, influence mission-critical workflows, and support clinical and non-clinical teams in delivering safer, faster, and more coordinated care. For more details, please refer to our website at https://www.medha-analytics.ai/ Why Join Medha: - Shape next-generation healthcare intelligence products that drive decisions for clinicians, operations leaders, and frontline care teams. - Own and influence multi-product roadmaps from day one, working at the intersection of clinical insight and technology. - Solve real, high-impact problems — every product you build directly supports patient outcomes, operational efficiency, and healthcare quality. - Collaborate in a vision-led, cross-functional environment alongside Engineering, Design, Data, and Clinical domain experts. - Grow fast in a team that values ownership, analytical rigour, and user empathy equally. Role Overview: - Our colleague in this role will lead and directly manage key parts of the Medha Analytics product vision, development, and execution. This role is vital in the broader vision of running highly automated and efficient healthcare systems. In addition, the role will also be responsible for evangelising the technical platform and data assets across the company to achieve buy-in to the platform and understand if the intended impact is delivered. This product role is part of the Advanced Analytics & AI division at Narayana Health. - This role requires close collaboration with other product managers, data engineering, functional teams, and the technical teams of various underlying applications. - The right candidate will be able to understand a platform & product vision and be capable of blending the needs of different technical & business groups into a well-formed technical product & platform. Furthermore, this person will have a diverse background and a demonstrable track record of successfully building and managing scaled, high-quality, innovative data platforms and technical services for internal or external customers. The right candidate must be a self-motivated team player who can contribute to the overall business objectives of the organisation. - This role directly supervises the Business/Data Analyst team (Analysts and Senior Analysts) that delivers analytics models, dashboards, and AI agent/bot automation for the business. Job Responsibilities: Product & Platform Delivery: - Plan and lead the implementation of analytics products on the Medha Analytics Platform. - In partnership with the data engineering team, product team, and quality assurance team, prioritise and lead product feature development. - Define, communicate, and proactively analyse bottlenecks, and ensure adherence to product delivery SLAs. - Propose multiple potential solutions for complex or new problems or processes, and make objective recommendations as to which direction should be taken. - Provide transparency and recommendations on project trade-offs, and provide dependency coordination. - Perform with a wide degree of latitude on creative solutions. - Continually assess and integrate internal & external customer feedback and business metrics. - Stay on top of market trends to determine new or enhanced product capabilities that positively impact business objectives. Team Leadership & Analyst Management: - Directly supervise the Business/Data Analyst team (Analysts and Senior Analysts), who deliver analytics models, dashboards, and AI agent/bot automation for the business. - Act as the bridge between the product and the analyst team — break down product requirements into well-scoped tasks and set priorities for analysts to execute against. - Review analyst deliverables (dashboards, models, KPIs/metrics, AI agents and bots) for technical quality, accuracy, and adherence to delivery SLAs before they reach stakeholders. - Plan team capacity and allocate work across analysts and senior analysts against delivery priorities and SLAs. - Coach and mentor analysts on technical growth (SQL, Python, BI tooling, AI/GenAI automation and bot development). - Remove blockers and resolve escalations on behalf of the team, coordinating with data engineering, QA, and other functional/technical teams. Candidate Requirements: Education: - BE / B.Tech in Computer Science or a related technical discipline, or its equivalent. - PGDM from a leading management institute (good to have). Experience: - 6 years' experience in a technical Product Management team, working very closely with analysts and database teams, or as an individual contributor. - A minimum of 4 years of experience in the analytics tech stack, Data Transformation and Data Visualisation, AI Automations, Data Science tools, and Gen AI frameworks. - Experience directly managing or leading a team of data/business analysts is a plus — this role owns people management for the analyst team, not just project delivery. Key Skills: - Ability to balance hands-on technical review with delegation — knows when to guide analysts versus when to step in directly. - Demonstrated data-driven decision-making capabilities, with strong analytical skills to influence product decisions. - Experience taking direction and input from multiple sources and creating a shared product vision. - Demonstrated ability to work on a diverse scope of projects requiring detailed analysis, creative/practical problem-solving, and sound judgment. - Project management experience on analytics/data intelligence projects, including capacity planning and workload allocation across a team. - Strong communication skills. Technical Skills: - Hands-on experience with analytics product implementation, data analysis, implementation solutioning, and data governance. - Comfortable working with Big Data technologies, building and designing products that utilise both real-time and batch data streams at scale. - Ability to write and validate SQL/Python queries, and to ensure data is validated — enough depth to review and sanity-check analysts' own SQL/Python work. - Ability to understand ETL structures and concepts. - Ability to understand data visualisation structures and concepts, and familiarity with BI/dashboarding platforms (Power BI, Tableau, Qlik) to review analyst-built dashboards for quality, consistency, and best practices. - Working knowledge of AI/GenAI tooling and conversational/non-conversational bot & AI agent development — sufficient to review, guide, and unblock analysts building automation solutions, not just consume the output. - Understanding of the technical architecture of complex data products.