Duroflex—Assisted Sales Executive

Job description

Description: Assisted Sales Executive About Duroflex Duroflex is a leading sleep solutions company with over five decades of experience and a presence across 3,000 retail locations in India and international markets. The company offers a premium range of mattresses, pillows, and bed linen through its extensive dealer and distributor network, exclusive retail outlets, and online channels. With a strong foundation in manufacturing, distribution, and retail, Duroflex continues to expand its market presence and strengthen its position in the sleep solutions industry through customer-centric innovation, robust channel partnerships, and operational excellence. Role Objective We are looking for an energetic and customer-focused Assisted Sales Executive to join our sales team. The role involves engaging with customers through calls and chats, understanding their requirements, recommending the right products, and converting qualified leads into successful sales. The ideal candidate should have a customer-first approach, strong communication skills, and a passion for sales. Freshers with the right attitude and willingness to learn are welcome to apply. Candidates with prior experience in sales, telecalling, inside sales, or customer-facing roles are preferred, with a minimum of 2 years of relevant experience. Key Responsibilities ·Handle customer interactions through inbound and outbound calls and chat. · Understand customer requirements, preferences, and concerns through effective probing. · Recommend suitable products based on customer needs. · Explain product features, benefits, pricing, offers, and policies accurately. · Handle customer objections and provide relevant solutions. · Follow up with leads at the right intervals to drive conversions. · Maintain a strong focus on sales conversion and revenue generation. · Ensure a smooth and positive customer experience throughout the sales journey. · Maintain accurate customer and lead information in the CRM. · Follow defined sales processes, scripts, and quality standards. · Coordinate with relevant internal teams wherever required to resolve customer queries and facilitate order closure. · Consistently achieve assigned sales, conversion, and productivity targets. · Maintain high-quality customer interactions across both calls and chats. What We Are Looking For · Freshers are welcome to apply. · Candidates with relevant sales or customer-facing experience should have a minimum of 2 years of experience. · Good verbal and written communication skills. · Strong customer-handling and interpersonal skills. · Ability to understand customer needs and recommend the right solution. · Comfortable working in a target-driven environment. · Strong persuasion, negotiation, and objection-handling skills. · Basic knowledge of CRM and computer applications. · Willingness to learn and adapt to sales processes and products. · Regional language proficiency will be an added advantage. · Prior experience in B2C, D2C, Inside Sales, Telecalling, Chat Sales, or Retail Sales will be an added advantage. Key Skills ·Sales & Conversion · Customer Handling · Communication Skills · Need-based Selling · Objection Handling · Follow-up Management · Relationship Building · CRM Management · Target Orientation · Problem Solving Who Can Apply? Freshers who are confident, customer-oriented, and interested in building a career in sales are encouraged to apply. Experienced candidates with 2+ years of relevant sales/customer-facing experience are preferred. Regional language proficiency will be considered an added advantage.