Thermax Ltd.—Head Quality

Job description

Description: Role : Head Quality Lead the Quality Assurance and Quality Control function across multiple manufacturing locations for Ion Exchange Resins (IER), Water Treatment Chemicals, and Construction Chemicals, ensuring product quality, regulatory compliance, customer satisfaction, and continuous improvement. Role & Responsibilities Quality Leadership - Define and implement quality strategy, standards, and KPIs across all plants. - Drive a culture of quality, compliance, operational excellence, and customer focus. - Lead and develop QA, QC, and laboratory teams across locations. Quality Assurance and Quality Control : - Manage Quality Management Systems (QMS) and compliance with ISO 9001, ISO 14001, ISO 45001 and other applicable standards. - Lead internal, external, certification, and customer audits. - Drive CAPA, change management, risk assessments, SOP governance, and continuous improvement initiatives. - Oversee testing, inspection, and release of raw materials, in-process materials, and finished products. - Ensure laboratory effectiveness, calibration systems, testing accuracy, and data integrity. - Standardize quality control practices across plants. Customer Complaints & Technical Support - Lead investigation and resolution of customer complaints through structured root cause analysis and CAPA. - Visit customer sites to assess issues, provide technical solutions, and ensure timely closure. - Partner with Manufacturing, R&D, Supply Chain, and Sales teams to improve product performance and customer satisfaction. - Monitor complaint trends and implement preventive actions. Plant Quality & Compliance - Ensure consistent quality standards across facilities in Maharashtra, Gujarat, and Rajasthan. - Conduct periodic plant quality reviews and drive process improvements. - Monitor quality costs, rejection rates, and customer quality performance. Qualifications & Experience - B.E./B.Tech (Chemical) / M.Sc. Chemistry or equivalent. - 20+ years of quality experience in Specialty Chemicals, Water Treatment Chemicals, Ion Exchange Resins, Construction Chemicals, or related industries. - Proven experience in multi-location quality management, customer complaint handling, and ISO systems. Key Competencies - Quality Management Systems (QMS) - QA/QC Leadership - ISO Audits & Compliance - Customer Complaint Resolution - Root Cause Analysis & CAPA - Laboratory Management - Process Improvement (Lean/Six Sigma) - Stakeholder Management & Team Leadership Key Success Metrics - Reduction in customer complaints and product rejections - Audit compliance scores - Effective CAPA closure - Customer satisfaction levels - RFT - Cost of Poor Quality (COPQ) Travel Requirement: Extensive travel across manufacturing facilities and customer locations to ensure quality excellence, audit readiness, and timely resolution of customer issues.