Titan Company Ltd.—Project Manager-Digitization & Transformation

Job description

Description: Job Requirements Job Description: Manager - MBR Transformation Job Description Unique Job Role Manager-Transformation Function Sales Reporting to RBM MBR/NSM Business W&W Grade Date --- Job Details To drive and enable the elements of MBR transformation at the regional level. He/she will also be responsible for creating differentiated retail experience for the retailer and the customers and will drive the growth of the stores in terms of business. External Interfaces Internal Interfaces • Multi Brand Retailers • Distributors • Third Party Service Providers • External auditors • Consumers • Regional and Corporate team • Product and Brand team • IRSG team • MO & VM team • After Sales & Service team • Merchandising team • Support teams Job Requirements Education Post- Graduate (MBA) Relevant Experience 3-6 years Behavioural Competencies • Interpersonal Effectiveness • Ambiguity tolerance • Nurtures Relationships • Drive for results • Customer Centricity • Influencing and convincing ability • Detail orientation Functional Competencies • Business Acumen • Process Orientation • Product Knowledge • Partner Management • Sales Planning • Data & Analytics • Digital Agility Knowledge • Sales/ multi brand retail experience • Digital Tools used in Sales / Multi Brand Retail • Vendor management Process Contributions Process Contribution Process Outcome Performance Measure Major Deliverables · Work closely with the regional team to identify the potential stores for effective transformation. · Execute Transformation journey and ensure usage and effectiveness for various elements (Look & Feel, D2D, Bytech, Bytech POS, CRM) · Leverage sales and Bytech data to enhance the effectiveness of merchandising solutions. · Liaison with Sales team and roll out new initiatives on effective usage of CRM and organize events at a retailer’s point. · Set up processes to drive transformation & digitization across stores. · Design and develop Retail Marketing activities to increase walk-ins and revenue for the store. · Ensure the training needs are met for CROs of the LHS stores. · Implement SOPs for the LHS store operations aimed towards standardization of customer experience. · Work with retailer and internal teams to automate processes and increase efficiencies. · Prepare insights and use it onboard more MBR stores in the transformation journey. · Business Development/Network Expansion as per plan · No. of stores of LHS onboarded as agreed upon target (Quarter Wise) · Retail Business Growth of the LHS stores · Annual business plan for LHS stores · Consistent customer experience across platforms · Ensure usage of all digital elements at the store level · Business Development Target Achievement · Achievement of target in terms of no. LHS onboarded. · Achievement of Retail Business Growth · Achievement of digital elements usage and onboarding Skills: event organization, business development, customer experience standardization, crm, process automation, partner management, merchandising, process contribution, sop implementation, business growth, data analytics, stakeholder management, vendor management, retail marketing, influencing and convincing, retail sales, pos systems, multi brand retail experience, digital agility, process improvement, training needs analysis