Diligent—Senior BSA - Integration & Business Applications Engineer

Job description

Description: Here's a summary of the role: Love solving complex integration challenges and building seamless connections between enterprise systems? As a Senior BSA - Integration & Business Applications Engineer at Diligent, you will design, build, maintain, and support scalable integration solutions connecting cloud and on-premises applications across the business. You will work with Boomi, Workato, AWS, APIs, and enterprise applications to automate business processes, improve data quality, and enable AI-driven innovation. You will collaborate with teams across Finance, Sales, People, Product, Engineering, Customer Success, and other functions to understand business needs and deliver secure, reliable, and supportable solutions. The role also includes structured Tier 1 support for Atlassian applications, including Jira, Jira Service Management, and Confluence, helping users resolve common issues, identifying recurring problems, and improving the operational experience of the platforms you support. Here's a breakdown of what you'll do (not all of it, just the important stuff): - Design, develop, deploy, and support enterprise integration solutions using Boomi, Workato, AWS, APIs, webhooks, and related technologies. - Build secure, scalable APIs, data transformations, integration workflows, and transaction processes across platforms including Salesforce, NetSuite, Jira, Jira Service Management, Confluence, analytics platforms, and AWS-based applications. - Apply integration patterns such as API-led integration, scheduled workflows, event-driven processing, file-based exchange, and transaction orchestration. - Perform data mapping, validation, reconciliation, error handling, testing, monitoring, and post-release validation to ensure reliable and accurate data flows. - Troubleshoot production integrations, diagnose root causes, optimize performance, participate in incident and problem management, and maintain runbooks and operational documentation. - Provide structured Tier 1 support for Jira, Jira Service Management, and Confluence by triaging tickets, resolving common access and workflow issues, documenting resolutions, identifying recurring patterns, and escalating complex issues appropriately. - Contribute to analytics, AI, automation, adoption, and process-improvement initiatives by enabling trusted data and providing technical guidance to stakeholders. These are the essentials you'll need to get an interview: - 5+ years of experience designing, developing, deploying, and supporting enterprise integration solutions. - Hands-on experience with Boomi and Workato; relevant certifications are highly desirable. - Strong understanding of integration patterns, REST APIs, SOAP services, webhooks, XML, JSON, authentication, data mapping, and transformation. - Experience with Java, JavaScript, Python, Groovy, or another programming or scripting language. - Experience integrating enterprise platforms such as Salesforce, NetSuite, Atlassian Jira/JSM/Confluence, and AWS-based applications. - Experience troubleshooting production integrations and resolving complex data, workflow, performance, or connectivity issues. - Strong analytical, problem-solving, written, and verbal communication skills. - Ability to collaborate effectively with technical and non-technical stakeholders, manage competing priorities, and work independently in a globally distributed environment. - Ability to provide structured Tier 1 application support, communicate effectively with users, and escalate issues with appropriate context. It would be great if you had these too, but we'll support you if you don't: - Experience with AI technologies and their application in enterprise environments. - Experience with data analytics, reporting, business intelligence, or integration-health metrics. - Boomi Professional Developer, Workato Automation Pro, AWS, Atlassian, or ITIL certification. - Experience supporting Jira, Jira Service Management, and Confluence workflows, request types, queues, SLAs, permissions, automation, dashboards, spaces, pages, or knowledge bases. - Experience with CI/CD, DevOps practices, source control, automated testing, observability, and cloud-native integration architectures. - Experience supporting enterprise change management, process improvement, adoption, or digital transformation initiatives. - Experience working in a global SaaS environment with geographically distributed teams. - Familiarity with data governance, privacy, security controls, responsible AI, or regulated data. Working Hours: This role primarily supports US East Coast business hours, which will typically require evening or night shifts in India. About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You - Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients - We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few - We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. - Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy. At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities. Recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes