Diligent—Senior Content Engineer

Job description

Description: Here’s a summary of the role: Are you a Technical Writer or Content Engineer who enjoys working at the intersection of documentation, technology, automation, and AI? In this role, you’ll shape how complex SaaS product knowledge is created, structured, published, and consumed by both people and AI systems. You’ll own documentation strategy across key product areas while working closely with Product, Engineering, Design, Support, Customer Success, and other teams. You’ll bring experience in technical writing, docs-as-code, content architecture, structured authoring, CI/CD, content automation, LLMs, RAG, and AI-assisted workflows to build documentation that is accurate, discoverable, reusable, and ready for the next generation of AI-powered experiences. Here’s a breakdown of what you’ll do (not all of it, just the important stuff): - Lead documentation strategy and execution across assigned SaaS product areas, ensuring content is clear, accurate, consistent, and customer-focused. - Define and improve information architecture, content models, structured content, and documentation standards to make knowledge scalable and reusable. - Build and maintain AI-ready content, including agent instructions, prompt libraries, reusable skills, and workflows that help AI systems find and use product knowledge effectively. - Partner with Product, Engineering, Design, Support, Customer Success, Training, Implementation, and Marketing teams to embed documentation into the product development lifecycle. - Build and improve automated documentation workflows covering content testing, validation, publishing, deployment, and quality assurance. - Use customer feedback, analytics, and content performance data to continuously improve documentation quality, findability, freshness, and overall customer experience. These are the essentials you’ll need to get an interview: - 7–10 years’ experience in technical writing, content engineering, or product documentation, ideally within a complex software/SaaS environment. - Strong experience defining documentation strategy, information architecture, content models, and content standards across products or domains. - Proven experience with Docs-as-Code, Git/GitHub, structured authoring, XML/DITA, and modern documentation workflows. - Experience with documentation automation and CI/CD, including publishing, testing, validation, and deployment workflows. - Understanding of AI/LLM concepts, RAG, AI-assisted content workflows, and agent-based workflows, with an interest in how content is consumed by AI systems. - Strong technical writing and editing skills, with the ability to turn complex technical concepts into clear, concise, customer-focused content. - Strong collaboration skills and experience working with Product, Engineering, Design, and other cross-functional stakeholders. It would be great if you had these too, but we’ll support you if you don’t: - Experience with MadCap Flare, AWS CodeBuild, GitHub Actions, Vale, Figma, Pendo, or similar tools. - Experience creating in-product content, including tooltips, onboarding guidance, contextual help, and other product experiences. - Experience with scripting using Python, Bash, or JavaScript to improve content operations. - Experience designing prompt libraries, agent skills, or AI-powered documentation workflows. - Familiarity with WCAG/accessibility, semantic markup, schema design, and content analytics. - Experience mentoring technical writers or influencing documentation practices across an organization. About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook What Diligent Offers You - Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients - We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few - We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney. - Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding. Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and US EEOC’s Know Your Rights. We are a drug free workplace. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com. To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes. All final screening, evaluation, and hiring decisions are made by humans on our team. To learn more about how we collect, protect, and process your information, please review our Candidate Privacy Policy. At Diligent, we recognize the value of a diverse global workforce. Visa sponsorship may be available for select positions based on business needs and specific role requirements. Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities. Recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes