Wiley—Assistant Peer Review Performance Manager

Job description

Description: We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large. About the Role: The Assistant Peer Review Performance Manager oversees day-to-day business-as-usual peer review performance for a segment of the Research Publishing journal portfolio. The role assesses editor and editorial office performance across assigned journals, monitors progress against expected behaviours and key performance indicators (KPIs), and drives improvements that support best practices and a positive author experience throughout the author lifecycle. The role receives direction from the manager, along with guidance and coaching from senior peers. Key Responsibilities: - Oversee the day-to-day management of peer review and journal editorial office services. - Oversee and evaluate editor and editorial office administrator performance across the assigned segment of the Research Publishing portfolio. - Drive continuous improvement, workflow optimization, and the adoption of peer review best practices and standards across the portfolio. - Focus on value-added strategies and tactics that support the delivery of editorial decisions, including speed to decision, the quality of the author experience, and the integrity of manuscripts and the workflows underpinning the peer review process. - Seek guidance on remedial action plans, as appropriate. Peer Review Management - Provide journal-level oversight of the manuscript peer review process, from submission through final editorial decision and export to Content Operations, for a portfolio of Research Publishing journals, using best-practice principles and effective time-management practices. - Maintain oversight of accurate documentation for the peer review management process. - Identify and escalate integrity concerns, and implement outcomes from investigations as needed. - Adopt new services and tools when introduced, and implement enhanced workflows as they are rolled out. Editor and Editorial Office Performance Management - Monitor and manage the performance of editors, editorial office administrators, and vendor-partner editorial assistants, and provide feedback. - Communicate and manage expected behaviours and KPIs against established benchmarks. - Handle performance-related queries and escalations. - Assess insights from self-service reports and analyses provided by editorial data analysts to continuously improve performance. - Ensure that editors and administrators follow established best practices and workflows. - Ensure that editors demonstrate expected behaviours, including adherence to the code of conduct. - Implement remedial actions or retraining for editors who do not meet performance expectations. - Implement remedial actions or initiate retraining for editorial office administrators or vendor-partner editorial assistants when expectations are not consistently met. - Share insights about consistently poor editor performance with Publishing Development and/or Partner Publishing colleagues. - Seek guidance on remedial action plans and support with enforcing alignment, as appropriate. Optimization and Harmonization - Review and optimize journal workflows, ensuring alignment with peer review best practices and standards, and implement changes that improve efficiency and standardization. - Communicate and implement opportunities identified through audits or data-driven improvement projects led by Publishing Operations or Editorial Excellence. - Implement journal-level changes. - Support transitions between editorial office models and onboard new partners moving to Wiley Peer Review Management. - Contribute to accurate product data masters by recording journal-level changes. Cross-Functional Collaboration - Collaborate with internal colleagues to achieve departmental and customer-focused goals and objectives. - Partner with editorial data analysts to advance improvements based on data-driven approaches and insights. - Work with Research Publishing colleagues on journal-specific strategic initiatives and relationship management, and provide information and data to support improvements at the journal level. - Contribute to relevant projects, as required. Qualifications: - Experience supporting peer review, editorial operations, journal publishing, or a related environment. - Ability to monitor performance against KPIs, interpret data and reports, and translate insights into practical improvements. - Knowledge of peer review workflows, publishing integrity requirements, and editorial best practices. - Strong organizational and time-management skills, with the ability to manage multiple journals and priorities. - Effective communication, stakeholder management, and cross-functional collaboration skills. - Ability to address performance concerns, manage escalations, and support remedial actions with appropriate guidance. - Commitment to delivering an efficient, consistent, and positive author experience. We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything. Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance. We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles. When applying, please attach your resume/CV to be considered. #LI-AH1