ModMed—Principal, Cloud Engineer

Job description

Description: Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: - Consistently ranked as a Top Place to Work - 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” - 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties - Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: Our Mission & Vision ● Our Mission: To place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. ● Our Vision: A world where the software ModMed builds increases medical-practice success and improves patient outcomes. ● Our Core Values: Create customer delight | Save time | Innovate boldly, then make things happen | Align passion with purpose | Think big | Have fun | Do good. The Role: Technical Visionary for Reliability and Developer Velocity As a Principal Site Reliability Engineer at ModMed, you are a primary architect of our technical future. You don't just solve problems; you anticipate the needs of a global healthcare platform years in advance. You will think big to define the standards for reliability, scalability, developer velocity, and security that allow our doctors to provide world-class care without interruption. This is a high-impact technical leadership role where you will innovate boldly, then make things happen, acting as a vital bridge between engineering, product, and business goals. By aligning passion with purpose, you will build a resilient infrastructure that serves as the backbone for modern medicine and consistently creates customer delight. Primary Responsibilities Core Infrastructure Strategy & Architecture ● Architectural Strategy & Technical Governance: Define and execute the long-term architectural vision for our global AWS cloud ecosystem. Design high-performance, fault-tolerant, and cost-optimized multi-region topologies capable of scaling elastically to meet massive transaction volumes while enforcing rigorous cloud hygiene (Save time). ● Systemic Observability Ecosystems: Institutionalize "Observability as a Culture" across the enterprise. Architect unified, global telemetry standards using Datadog and OpenTelemetry, transforming raw logs, metrics, and distributed traces into actionable, predictive insights that elevate system reliability across all product engineering groups. ● Developer Platform Evolution & CI/CD Engineering: Revolutionize the corporate CI/CD philosophy and internal developer platform (IDP) strategy. Engineer systemic, highly automated pipeline improvements using tools like GitHub Actions, ArgoCD, ACK, CUE, and others to eliminate developer friction, optimize resource utilization, and accelerate the release velocity of hundreds of engineers. ● Enterprise Kubernetes Stewardship: Serve as the ultimate authority on container orchestration, microservices deployment, and service mesh architectures. Drive high-level initiatives to maximize Kubernetes cluster efficiency, auto-scaling dynamics, secure multi-tenancy, and immutable deployment patterns across the entire organization. ● Proactive Infrastructure Security & Compliance: Partner closely with SecOps to architect a zero-trust infrastructure fortress. Embed automated security guardrails and compliance controls into core Infrastructure-as-Code pipelines, ensuring seamless, continuous adherence to strict healthcare regulatory standards, including HIPAA and SOC 2 (Do good). ● Enterprise Triage & Resilience Engineering: Act as the premier technical escalation authority for critical, cross-system infrastructure failures. Spearhead complex, multi-layered root-cause analysis, lead deep-dive post-mortems, and champion engineering patterns that turn production incidents into systemic resilience upgrades. Technical Leadership & Culture Multiplication ● Engineering Force Multiplier: Act as a strategic force multiplier across the engineering ecosystem. Direct high-impact cross-functional initiatives, define and publish enterprise-wide best practices, influence organizational technology roadmaps, and mentor senior and staff-level engineers to foster an inclusive, collaborative culture of technical excellence (Have fun. Do good.). Role Requirements & Qualifications Minimum Qualifications ● Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline with an IT focus. ● Experience: 8+ years of dedicated experience in cloud engineering, Cloud Engineering, or DevOps roles. ● Engineering Tenure: 13–15+ years of distinguished experience in Site Reliability Engineering (SRE), Cloud Architecture, or DevOps Platform Engineering, with a definitive track record of scaling high-concurrency, enterprise cloud environments. ● AWS Architectural Authority: Deep, authoritative mastery of the AWS ecosystem (including EC2, Lambda, RDS, S3, IAM, and advanced networking features) with proven experience executing massive scalability strategies and sophisticated cloud spend optimization structures. ● Advanced Platform Stack: Professional-grade expertise architecting and managing production-scale Kubernetes environments, comprehensive Datadog telemetry architectures, and modular Infrastructure-as-Code platforms utilizing Terraform or Terragrunt at scale. ● Strategic Engineering & Tooling: Expert-level software engineering capability in Python, Go, or Bash to construct intelligent automation engines, internal CLI tools, and infrastructure platforms that systematically eliminate operational toil. ● Executive-Level Influence: Exceptional communication and advisory skills, with a proven ability to translate complex, low-level technical trade-offs into clear strategic visions for executive leadership while remaining capable of conducting a rigorous, line-by-line code and architecture review. ● Mission Dedication: A strong desire to apply elite technical expertise toward modernizing healthcare infrastructure, protecting patient data integrity, and solving complex societal-scale challenges. Preferred Qualifications ● Education: Bachelor's in Engineering or MCA. ● Industry Credentials: Active AWS Certified Solutions Architect – Professional, AWS Certified DevOps Engineer – Professional, or relevant advanced Specialty certifications (Security, Advanced Networking). ● Distributed Systems Expertise: Direct experience managing high-throughput, event-driven streaming architectures (e.g., Apache Kafka, AWS Kinesis) or high-scale data warehouse solutions (e.g., Amazon Redshift, Snowflake). ● Community & Thought Leadership: A history of contributing to foundational open-source cloud-native projects, authoring technical white papers, or speaking at premier industry tech conferences (e.g., AWS re:Invent, KubeCon). ModMed Core Behavioral Competencies To thrive in this role, you should naturally embody our foundational competencies: ● Agility: Embraces change as a growth opportunity; learns from successes and failures and adapts to new challenges. ● Results Driven: Consistently achieves quality results, overcomes obstacles, and inspires others to do the same. ● Company Culture: Actively contributes to our culture to keep this company awesome, acts with a values-first mentality, embraces differences, and creates a sense of belonging for all. ● Customer Focus: Builds strong, positive relationships (internally and externally) and delivers customer-centric solutions. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: - Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk, - Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees, - Allowances: Annual wellness allowance to support your well-being and productivity, - Earned, casual, and sick leaves to maintain a healthy work-life balance, - Bereavement leave for difficult times and extended medical leave options, - Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave, - Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (first.lastname@modmed.com). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website. ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels. We do not: - Charge any fees, processing charges, or amount by any nomenclature, whether as a fee or deposit at any stage of the recruitment process; - Authorise any individual, employee, or third party to collect any such payments (regardless of nomenclature) to offer or facilitate or recruitment opportunities; or - Conduct hiring via informal messaging apps or personal email IDs. All official communication is made only through verified channels, our website, and recognised recruitment platforms. We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. Any such instances may be reported to us at hrcompliance@modmed.com . ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.