Infosys—AEP (AJO) Engineer

Job description

Description: Key Responsibilities: • Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies. • Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration. • Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels. • Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well-structured journey implementations. • Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability. • Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability. • Establish reusable components, templates, and best practices to scale journey development and reduce time-to-launch. • Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization. Requirements: About the job: Step into a role where you’ll shape personalized customer journeys and help brands deliver the right message at the right moment. As an AEP (AJO) Developer, you’ll work closely with marketing, product, and data teams to design and build engaging, data-driven experiences across channels. You’ll translate campaign goals into scalable implementations on Adobe Experience Platform and Adobe Journey Optimizer, ensuring journeys are reliable, measurable, and optimized for impact. This is a collaborative environment that values curiosity, clean implementation, and continuous improvement—where your ideas can influence how customer experiences are crafted end-to-end. If you enjoy solving real-world personalization challenges, working with modern marketing technology, and improving outcomes through thoughtful experimentation, this opportunity is built for you. Responsibilities: Key Responsibilities: • Design, build, and maintain customer journeys using Adobe Journey Optimizer (AJO) aligned to business objectives and audience strategies. • Implement audience segmentation and activation using Adobe Experience Platform (AEP), ensuring accurate targeting and lifecycle orchestration. • Configure journey entry events, conditions, decisioning logic, and message delivery steps across supported channels. • Collaborate with stakeholders to gather requirements, translate them into technical designs, and deliver well-structured journey implementations. • Integrate and validate data flows into AEP for journey readiness, ensuring data quality, identity alignment, and timely availability. • Support campaign execution by troubleshooting journey issues, resolving delivery/eligibility problems, and improving operational stability. • Establish reusable components, templates, and best practices to scale journey development and reduce time-to-launch. • Monitor journey performance and partner with teams to refine experiences through insights, testing, and iterative optimization. Skills: Minimum Qualifications: • Bachelor’s or Master’s degree in BE, ME, BTECH, MTECH, MCA, MSC, or MBA (or equivalent practical experience). • 2–3 years of relevant experience with Adobe Experience Platform (AEP) and Adobe ecosystem implementations. • Hands-on experience developing and supporting journeys in Adobe Journey Optimizer (AJO). • Strong understanding of customer journey concepts, segmentation, and campaign execution workflows. • Ability to analyze issues, debug configurations, and communicate clearly with technical and non-technical stakeholders.