EXL—Assistant Manager

Job description

Description: Key Responsibilities 1. People Management - Lead, motivate, and support a team of associates to achieve performance targets. - Conduct regular 1:1s, feedback sessions, and performance discussions. - Drive employee engagement and foster a positive team culture. - Identify training needs and coordinate upskilling initiatives. - Manage leaves, roster alignment, and team discipline as per company policies. 2. Operational Delivery - Oversee daily operations to ensure smooth workflow and target achievement. - Monitor key KPIs such as quality, productivity, efficiency, and SLA adherence. Requirements: At least 2ndyr College Level or Sr. High Graduate 0 - 1 Year Responsibilities: As an Employee Engagement Lead, primary responsibilities include creating a positive work environment by developing engagement strategies such as employee recognition programs and team building activities supported by the collaboration with respective client areas� leaders and HR and support groups.