EXL—Senior Executive

Job description

Description: We are seeking a detail‑oriented Senior Executive to join our Workers Compensation line of business within the IMU Insurance P&C team. The role involves reviewing and validating claim documents, updating claim information per established procedures, and ensuring all transactions are processed accurately and efficiently while meeting productivity and quality targets. Requirements: - Bachelor’s degree in Business, Finance, Insurance, or related field. - 2–4 years of experience in insurance claims processing, preferably Workers Compensation. - Basic experience in reviewing documents and validating information. - Proficiency with claim management systems and Microsoft Office suite. - Strong attention to detail and analytical skills. - Ability to meet defined productivity and quality metrics. - Excellent written and verbal communication skills. - Knowledge of Workers Compensation regulations and procedures. - Adaptability to procedural changes and continuous improvement initiatives. - Team‑oriented mindset with a proactive problem‑solving approach. Responsibilities: - Review and identify different types of claim‑related documents. - Verify and update claim information according to set requirements and procedures. - Research and gather Workers Compensation claim data from internal and external sources. - Process transactions in compliance with desktop procedures and company policies. - Achieve individual productivity and quality goals on a daily basis. - Integrate procedural changes into daily workflow promptly. - Provide quality reviews to ensure accuracy of claim entries when required. - Maintain compliance with regulatory and internal audit standards. - Collaborate with team members and other departments to resolve claim issues. - Escalate complex or high‑risk claims to senior management as needed.