NTT DATA—Security Remote Technical Support Engineer (L2)

Job description

Description: Exciting opportunity for a Security Remote Technical Support Engineer (L2) to provide professional remote technical support, resolving incidents and maintaining service levels for clients. The role involves incident diagnosis, troubleshooting, and collaboration with stakeholders. Ideal for candidates with moderate experience in security technologies and technical support. Skills: firewall, incident diagnosis, technical support, cisco, remote console architecture, service level agreement management, root cause analysis, arbor, ddos mitigation, microsoft access, software development, remote desktop, requirements management, software installation, html application, customer service, telecommunications, help desk support, microsoft, arc, audio codes, peterconnect, sonus, juniper, checkpoint, palo alto, fortinet, aruba, blue coat, zscaler