Fiserv—Sr Associate, Disputes and Fraud Analysis

Job description

Description: Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Sr Associate, Disputes and Fraud Analysis About your role: As a Client Support Tier 1 - Sr Associate III, you’ll play a key role in delivering exceptional service to our clients. This position involves providing technical support, troubleshooting issues, and ensuring that our clients’ needs are met promptly and effectively. The team is dedicated to maintaining high client satisfaction through efficient problem-solving and excellent communication. What you'll do: - Provide first-level technical support to clients, resolving issues and ensuring high satisfaction. - Troubleshoot and diagnose technical problems, guiding clients through solutions. - Escalate complex issues to higher support tiers when necessary. - Document client interactions and solutions provided to ensure accurate records. - Collaborate with internal teams to improve support processes and client experiences. - Maintain a strong understanding of Fiserv products to effectively assist clients. - Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: - 2+ years of experience in technical support - 1+ year(s) of experience with troubleshooting software or hardware issues - 1+ year(s) of experience providing phone or remote support - 1+ year(s) of experience using ticketing systems for support - 2+ years of an equivalent combination of educational background, related experience, and/or military experience Experience that would be great to have: - Experience with Zendesk or a similar support platform - Familiarity with financial technology products Strong problem-solving skills Thank you for considering employment with Fiserv. Please: - Apply using your legal name - Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.