Dow—Implementation Specialist (Senior IT Analyst)

Job description

Description: At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. About you and this role As an Implementation (Senior IT Analyst), you will support end-to-end implementations and deployments across software, infrastructure, digital transformation, and mergers, acquisitions, and divestiture projects. You will help ensure initiatives are delivered on time, within budget, and adopted smoothly by the organization. Working as part of an implementation team, you will manage the deployment of complex software or technical solutions for enterprise clients. Key responsibilities include leading implementation projects, configuring systems, managing data migration, directing testing activities, coordinating cross-functional teams, and training users to enable a seamless transition and faster time-to-value. You are responsible for applying technical expertise, established best practices, and sound judgment to analyze and resolve problems. Your performance directly influences the quality of your work and your team’s outcomes and requires adherence to established guidelines and policies. This role requires an understanding of the key business drivers within your discipline and function, along with the ability to expand both conceptual and practical knowledge in your area of expertise. You are expected to provide informal guidance to new team members and clearly explain complex information to.. Responsibilities - Project Delivery: Drive or support end-to-end enterprise infrastructure or software deployments from kickoff to launch. - Configure Technical Solutions: Sets up advanced platform capabilities, including integrations, security requirements, data mapping, and configurations tailored to client needs. - Data Migration: Oversee the secure extraction, transformation, and loading of client data. - Manage Enterprise Clients: Act as the primary technical advisor for high-value corporate stakeholders. - Quality Assurance & Troubleshooting: Leads product test and user acceptance testing (UAT), identifies root causes for integration defects, and resolves production blockers. - Stakeholder Management: Communicates project status, timelines, and potential roadblocks to both internal executives and client stakeholders. - Standardize Operational Playbooks: Build reusable implementation templates to accelerate customer time-to-value. Qualifications - Bachelor's degree in IT discipline preferred or a minimum of 5 years of relevant experience. - Excellent communication skills to explain complex concepts and build consensus. - Good to have experience into HP ALM. Your Skills - Analytical & Problem-Solving: Ability to analyze error trends, perform root-cause analysis, and recommend effective long-term fixes. - Communication: Exceptional capability to translate highly technical concepts to non-technical stakeholders and business users. - Technical Proficiency: Excellent understanding & practical knowledge of IT Infrastructure, operating systems, networking, integrations, application development etc.. - Project Management: Ability to coordinate software implementations, upgrades, and testing phases with minimal supervision. Additional notes - No relocation support is provided on the role. Benefits – What Dow offers you We invest in you. Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing. Here are just a few highlights of what you would be offered as a Dow employee: - Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. - Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it. - Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals. - Employee stock purchase programs (availability varies depending on location). - Student Debt Retirement Savings Match Program (U.S. only). - Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match. - Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations. - Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. - Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. - Competitive yearly vacation allowance. - Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents). - Paid time off to care for family members who are sick or injured. - Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. - Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey. - On-site fitness facilities to help stay healthy and active (availability varies depending on location). - Employee discounts for online shopping, cinema tickets, gym memberships and more. - Additionally, some of our locations might offer: - Transportation allowance (availability varies depending on location) - Meal subsidiaries/vouchers (availability varies depending on location) - Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location) Join our team, we can make a difference together. About Dow Chemical International Pvt Ltd Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers’ challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care. A Great Place to Work® Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives. As part of our dedication to inclusion, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.