DP World—Executive - Ocean Export Operations - Freight Forwarding

Job description

Description: Key Responsibilities Ocean Export Operations - Execute end-to-end ocean export shipments from booking through documentation, customs clearance, vessel departure, and pre-alert. - Coordinate FCL and LCL export shipments in line with customer requirements and agreed SOPs. - Coordinate shipment bookings with shipping lines/NVOCCs based on routing, transit time, equipment availability, and customer requirements. - Track key shipment milestones including booking confirmation, container planning, empty pickup, stuffing, customs clearance, gate-in, documentation, vessel departure, and pre-alert. - Ensure adherence to vessel cut-offs, SI cut-offs, VGM deadlines, port/CFS timelines, and other operational milestones. - Monitor vessel schedules, rollovers, blank sailings, port congestion, equipment shortages, and other operational disruptions. - Proactively flag potential delays or service issues and coordinate with relevant stakeholders for timely resolution. - Ensure accurate and timely updating of shipment status in the operating system. - Execute shipments in accordance with customer-specific SOPs and service requirements. Documentation & Compliance - Prepare and coordinate shipping documentation including Shipping Instructions, Bill of Lading, VGM, invoices, packing lists, certificates, and other required documents. - Verify HBL/MBL details and coordinate with customers, shipping lines, and agents for corrections or amendments. - Coordinate with Customs Brokers/CHA teams to support timely customs clearance and resolution of documentation issues. - Ensure compliance with applicable customs, port, shipping line, regulatory, and company requirements. - Maintain accurate shipment records and documentation in line with internal SOPs and audit requirements. - Identify documentation discrepancies and ensure timely correction to avoid shipment delays. Shipping Line & Vendor Coordination - Coordinate with shipping lines, NVOCCs, CFSs, ICDs, transporters, customs brokers, and other service providers for smooth shipment execution. - Follow up on bookings, equipment availability, container release, gate-in, documentation, vessel schedules, and sailing confirmations. - Coordinate resolution of booking failures, equipment shortages, rollovers, vessel delays, and other service issues. - Track vendor and shipping line performance and highlight recurring operational issues to the concerned stakeholders. - Provide operational inputs on carrier/service performance and capacity constraints where required. Customer Service & Stakeholder Coordination - Provide timely shipment status updates and communicate operational milestones, delays, and exceptions to customers and internal stakeholders. - Coordinate closely with Sales and Customer Service teams to ensure customer requirements are delivered as committed. - Respond to operational queries and support timely resolution of customer complaints and escalations. - Follow customer-specific SOPs and ensure all operational requirements are adhered to. - Maintain proactive communication with customers and internal stakeholders to minimize service failures and escalations. Shipment Tracking & Exception Management - Monitor shipments from booking to vessel departure and ensure all critical milestones are completed within defined timelines. - Track delays, rollovers, port congestion, equipment shortages, customs issues, documentation gaps, and other shipment exceptions. - Coordinate with relevant stakeholders to resolve operational issues and minimize customer impact. - Escalate critical or recurring exceptions to the appropriate level in a timely manner. - Maintain accurate records of shipment exceptions and ensure timely closure. - Support identification of recurring operational issues and implementation of corrective actions. Cost & Operational Efficiency - Monitor shipment-related operational costs, including transportation, CFS, documentation, detention/demurrage, customs, and other applicable charges. - Follow up on detention/demurrage risks and coordinate timely action to minimize avoidable costs. - Coordinate with Finance and vendors for invoice validation and resolution of billing discrepancies. - Ensure operational activities are performed within approved commercial and process guidelines. - Identify opportunities to reduce errors, delays, manual intervention, and avoidable operational costs. Team & Process Support - Support the Operations team in day-to-day shipment execution and workload coordination. - Assist team members with operational queries, shipment exceptions, and process-related requirements. - Ensure adherence to SOPs, internal controls, and compliance requirements. - Support onboarding and knowledge sharing for new team members where required. - Contribute to a collaborative, accountable, and customer-focused operations environment. Performance Tracking & Reporting - Track operational KPIs including shipment TAT, on-time vessel departure, documentation accuracy, booking success rate, and customer escalations. - Prepare regular shipment and operational status reports as required. - Maintain accurate operational data and ensure timely system updates. - Identify recurring operational trends, service failures, and process gaps and highlight them to the reporting manager. - Support implementation of process improvements to enhance operational efficiency and customer experience. Cross-Functional Coordination - Coordinate with Sales, Pricing, Customer Service, Procurement, Finance, Customs, Transport, Network Offices, and Overseas Offices for shipment execution. - Coordinate with overseas agents/offices for pre-alerts, documentation, destination requirements, and shipment-related queries. - Provide operational inputs to Sales and Pricing teams regarding routing, transit times, carrier options, and service feasibility. - Support implementation of new customers, trade lanes, products, and operational processes. - Coordinate with global and regional stakeholders for resolution of shipment-related operational issues.