DP World—Senior Executive - Branch Operations - Freight Forwarding

Job description

Description: Branch Operations - Manage day-to-day operational activities of the branch across freight forwarding shipments. - Ensure smooth and timely execution of import and export shipments in line with customer requirements and SOPs. - Monitor shipment movement and ensure all operational milestones are completed within defined timelines. - Coordinate with internal teams and external stakeholders to ensure seamless shipment execution. - Ensure timely and accurate updates of shipment status in the operating system. - Monitor pending operational activities and ensure timely closure. Shipment Coordination & Execution - Coordinate with shipping lines, airlines, NVOCCs, agents, transporters, CFS/ICDs, customs brokers, and other service providers. - Follow up on bookings, cargo movement, vessel/flight schedules, container availability, customs clearance, delivery, and shipment closure. - Monitor shipment schedules and proactively identify potential delays or operational risks. - Coordinate corrective actions for shipment delays, documentation issues, cargo holds, rollovers, and other exceptions. - Ensure shipments are executed as per agreed customer SOPs and service commitments. Documentation & Compliance - Coordinate preparation and processing of shipment documentation as per operational requirements. - Verify shipment documents and coordinate corrections or amendments where required. - Ensure timely coordination with Customs/CHA teams for clearance-related activities. - Ensure adherence to company SOPs, regulatory requirements, carrier procedures, and branch processes. - Maintain accurate operational records and documentation for audit and compliance purposes. Exception & Escalation Management - Monitor operational exceptions and ensure timely resolution with relevant stakeholders. - Handle issues related to shipment delays, documentation discrepancies, customs clearance, cargo movement, equipment availability, and delivery. - Escalate critical or recurring operational issues to the reporting manager. - Track pending issues and ensure timely closure. - Identify recurring operational gaps and support corrective actions. Customer & Stakeholder Coordination - Coordinate with Customer Service, Sales, Pricing, Finance, Procurement, and other internal teams for smooth shipment execution. - Provide timely operational updates on shipment status, delays, and exceptions. - Coordinate with overseas offices and agents for shipment documentation, pre-alerts, cargo status, and operational requirements. - Support resolution of customer-specific operational requirements in line with agreed SOPs. Branch Process & Performance - Monitor operational TAT, shipment status, pending activities, and service exceptions. - Support branch-level operational reporting and data accuracy. - Identify opportunities to improve operational processes, reduce delays, and minimize errors. - Ensure timely closure of open shipments and operational activities. - Support implementation of new processes, customers, trade lanes, and operational requirements at the branch. - Ensure adherence to internal controls and operational governance requirements.