S&P Global—Senior Manager, Marketing AI & Orchestration

Job description

Description: About the Role: Grade Level (for internal use): 10The Team: The Energy Inbound & AI Marketing team is at the forefront of transforming how S&P Global connects with energy market participants through innovative AI-driven marketing solutions. We're a collaborative, forward-thinking team that bridges the gap between cutting-edge technology and practical business applications. Our team values strategic thinking, technical excellence, and cross-functional partnership as we build the future of agentic marketing capabilities that will define how our energy solutions reach and serve global markets. Responsibilities and Impact: - Build and Deploy AI Agents: Design, configure, test, and deploy AI agents that address priority marketing use cases and support measurable business outcomes - Create and Maintain the Agentic Marketing Roadmap: Establish and maintain a practical roadmap that aligns individual AI agents to the broader marketing roadmap, workflows, priorities, and operating model - Drive Agentic Portfolio & Use Case Management: Oversee the pipeline of Agentic Marketing initiatives from ideation through deployment, translating business opportunities into actionable requirements - Orchestrate the Agentic Marketing Ecosystem: Articulate required interactions, dependencies, and touchpoints between agents, marketing workflows, knowledge sources, and CRM/MAP platforms - Data & Integration Readiness: Define the data, integration, and governance requirements required for agent performance in partnership with technology and business teams - Testing, QA, & Optimization: Develop testing frameworks and validation plans to assess agent quality, response accuracy, workflow effectiveness, and business impact. What We're Looking For: Basic Required Qualifications: - Experience and demonstrated proficiency building, configuring, or deploying AI agents, automation workflows, knowledge retrieval solutions, conversational AI, or other AI-enabled business applications - Bachelor's degree or equivalent practical experience in technology, marketing technology, business systems, information systems, product management, or related disciplines - 5+ years of experience in MarTech, AI implementation, digital product delivery, business systems, technical program management, marketing operations, automation, or related roles - 3+ years of hands-on experience translating business use cases into technical requirements, workflows, agent logic, automation rules, data requirements, QA plans, or deployable solutions - Strong understanding of how marketing platforms, CRM, marketing automation, customer data, content repositories, reporting tools, and workflow systems connect to support GTM execution - Proven ability to work across technical and non-technical teams, manage ambiguity, and coordinate complex delivery across multiple stakeholders and time zones Additional Preferred Qualifications: - Experience with AI development platforms such as Copilot Studio, Azure AI, Microsoft Power Platform, OpenAI-enabled tools, agent frameworks, or workflow automation technologies - Experience with marketing technology platforms including marketing automation, CRM, CDP, analytics, paid media, web, content management, event, personalization, or customer intelligence solutions - B2B marketing experience with knowledge of commodity markets - Proven ability to lead complex projects involving both technical and business teams with strong cross-functional, matrix teamwork skills About S&P Global Energy At S&P Global Energy, our comprehensive view of global energy and commodities markets enables our customers to make superior decisions and create long-term, sustainable value. Our four core capabilities are: Platts for news and pricing; CERA for research and advisory; Horizons for energy expansion and sustainability solutions; and Events for industry collaboration. S&P Global Energy is a division of S&P Global (NYSE: SPGI). S&P Global enables businesses, governments, and individuals with trusted data, expertise, and technology to make decisions with conviction. We are Advancing Essential Intelligence through world-leading benchmarks, data, and insights that customers need in order to plan confidently, act decisively, and thrive economically in a rapidly changing global landscape. Learn more at www.spglobal.com/energy. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: - Health & Wellness: Health care coverage designed for the mind and body. - Flexible Downtime: Generous time off helps keep you energized for your time on. - Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. - Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. - Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. - Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: Know Your Rights: Workplace discrimination is illegal ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), MRKTNG202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning)