DHL—CPU Manager Operations - Gurgaon

Job description

Description: Job Title CPU Manager (Operations) Function Operations Reports To Regional Manager – CPU (Operations) Location GGE Travel Required 25% þ 50% ☐ 75% ☐ About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipments—we deliver trust, precision, and excellence. As India’s most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day. We are proud to be consistently ranked among India’s Top 100 Great Places to Work® and recognized as part of the DHL Group’s Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal—it’s a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong. If you're looking to join a purpose-led, people-first organization that shapes India’s supply chain with integrity and care—Blue Dart is where you belong. Position Overview: The CPU Manager is accountable for end-to-end operational performance of the assigned Central Processing Unit, ensuring timely, accurate and cost-efficient processing of shipments in line with network cut-offs and service commitments. The role owns daily CPU execution including inbound and outbound processing, sorting, shift planning, manpower deployment, productivity, shipment accuracy, facility readiness and adherence to standard operating procedures. Leads Shift Executives, Processing Supervisors and support teams to ensure smooth movement of shipments through the CPU and timely handover to downstream Air, Surface and Last Mile networks. The role works closely with the Regional CPU Manager and line Operations teams to deliver throughput, turnaround time, productivity, processing quality and cost targets, while supporting automation, process improvement and peak-readiness initiatives. Job Purpose: To manage a high-performing CPU operation by ensuring timely processing, accurate sorting, optimum manpower and infrastructure utilization, adherence to network cut-offs and continuous improvement in productivity, quality and cost per shipment. Key Roles & Responsibilities: Operational Leadership - Own day-to-day performance of the CPU across all shifts. - Translate regional CPU plans and network requirements into daily operating plans. - Ensure uninterrupted processing flow across inbound, sorting, processing and outbound activities. - Drive adherence to defined network cut-offs and service commitments. - Ensure CPU readiness for daily, seasonal and peak-volume requirements. - Escalate capacity, manpower, equipment or infrastructure constraints proactively to the Regional CPU Manager. People Leadership & Shift Management - Lead Shift Executives, Processing Supervisors and support teams. - Plan manpower and shifts in line with hourly and daily shipment volumes. - Ensure appropriate deployment across sorting, scanning, processing and loading activities. - Drive accountability, productivity and operating discipline across shifts. - Build team capability through coaching, training and structured performance reviews. - Maintain contingency plans for absenteeism, sudden volume spikes and peak periods. - Promote a strong culture of safety, quality and continuous improvement. Processing & Throughput Management - Own inbound and outbound processing performance of the CPU. - Ensure shipments are processed within defined turnaround time and network cut-offs. - Monitor hourly throughput and dynamically redeploy manpower and resources as required. - Drive load balancing across shifts, workstations and processing streams. - Ensure timely sort completion and dispatch readiness. - Prevent processing backlogs and proactively resolve volume accumulation. - Maintain shipment connectivity to downstream Air, Surface and Last Mile networks. Sort Quality & Shipment Accuracy - Ensure accurate shipment sorting, scanning and routing. - Monitor missorts, misroutes, processing errors and shipment exceptions. - Drive root-cause analysis and corrective actions on recurring quality defects. - Ensure physical-to-system shipment reconciliation. - Improve scan compliance and shipment visibility. - Drive reduction in damages, handling defects and rework. Pickup & Customer Connectivity - Ensure pickup commitments for customers tagged to the CPU are executed reliably. - Monitor pickup adherence and timely processing of customer shipments. - Coordinate with First Mile teams to address pickup delays and volume fluctuations. - Ensure customer loads are processed within committed operational cut-offs. - Support improvement in pickup productivity and cost. - Escalate recurring customer-specific operational constraints for resolution. Productivity & Manpower Optimization - Drive shipments-per-man-hour productivity across all shifts. - Align manpower deployment to actual workload and shipment volumes. - Reduce avoidable overtime, idle manpower and excess handling. - Monitor productivity by activity, shift and team. - Identify opportunities for flexible manpower deployment and process simplification. - Improve labour productivity without compromising quality or service. Infrastructure & Capacity Management - Monitor CPU capacity utilisation and identify emerging capacity constraints. - Ensure infrastructure, material-handling equipment and workstations remain operationally ready. - Coordinate with Engineering / Facilities teams on breakdowns and preventive maintenance. - Support layout improvements and workflow redesign to improve movement and processing efficiency. - Provide inputs for capacity expansion and infrastructure enhancement. - Ensure peak-period capacity readiness through advance planning. Automation & Technology Enablement - Ensure effective utilization of sorting, scanning and processing systems. - Drive adoption and usage discipline around automation deployed at the CPU. - Coordinate with IT and Engineering teams for system and equipment issues. - Monitor automation productivity, uptime and accuracy. - Support implementation and testing of new automation / digital initiatives. - Ensure teams are trained on systems and digital operating processes. Cost Optimization & Efficiency - Monitor and manage CPU operating cost and cost per shipment. - Optimize manpower, consumables, facility and operating resources. - Reduce rework, excess handling and avoidable processing cost. - Identify cost-improvement opportunities without compromising service or quality. - Track benefits from productivity, automation and process-improvement initiatives. - Support local service-partner performance management where applicable. Safety, Compliance & Governance - Ensure adherence to SOPs, safety standards and operational controls. - Maintain readiness for internal and external audits. - Ensure accurate operational documentation and records. - Conduct periodic floor audits and process reviews. - Drive timely closure of audit observations and corrective actions. - Maintain workplace safety, housekeeping and equipment-operating standards. Continuous Improvement - Identify process bottlenecks and recurring operating defects. - Apply structured problem-solving and root-cause-analysis tools. - Drive local improvement initiatives focused on throughput, cost, quality and productivity. - Pilot and implement improved operating practices. - Measure and report benefits realised from improvement initiatives. - Share successful practices with the Regional CPU Manager for wider replication. Stakeholder & Governance - Work closely with the Regional CPU Manager, Branch Operations, Air, Surface, First Mile and Last Mile teams. - Coordinate with Engineering, IT, HR, Security and Finance as required. - Participate in regional CPU performance reviews and operational governance forums. - Provide accurate daily / weekly CPU performance reporting. - Escalate network-impacting operational risks in a timely manner. - Act as the location SME for CPU processing operations. Qualifications & Experience: - Education: Bachelor’s degree in engineering, Operations, Supply Chain, Logistics, Business Administration or related discipline preferred; MBA / PG desirable. - Experience: 8–11 years of relevant experience in logistics, express operations, hub / sort-centre operations, eCommerce fulfilment, warehouse or high-throughput processing environments. - Strong hands-on experience in shipment processing, sorting, shift operations and manpower management. - Experience managing medium-to-large operational teams in a time-sensitive environment. - Understanding of throughput planning, network cut-offs, load balancing and shipment connectivity. - Experience in manpower productivity, shift planning and cost optimisation. - Exposure to automation, scanning systems, sortation equipment and operational technologies preferred. - Strong understanding of process compliance, safety and quality management. - Experience in handling peak-volume operations and contingency planning. · Preferred Industries: Express Logistics, Courier, eCommerce Logistics, 3PL, Fulfilment, Warehousing, Transportation and Supply Chain Operations. Skills & Capabilities: Technical Competencies: - CPU / Sort Centre Operations Management - Shipment Processing & Sortation - Throughput & TAT Management - Shift & Manpower Planning - Network Cut-off Management - Load Balancing & Capacity Planning - Productivity & Cost Management - Scan Compliance & Shipment Accuracy - Automation & Material Handling Systems - Operational Analytics & MIS - Root Cause Analysis & Continuous Improvement - Safety & Process Compliance - Data Analysis and Data-led Governance Behavioural Competencies: - Operational leadership - Execution discipline - Team management - Data-driven decision making - Problem solving - Cross-functional coordination - Cost consciousness - Continuous improvement mindset Key Performance Indicators: Sr. No. Key Result Areas Key Performance Indicators (KPIs) 1 Throughput & TAT Processing TAT, hourly / daily throughput 2 Cut-off Adherence % shipments processed within defined network cut-offs 3 Productivity Shipments per man-hour, shift productivity 4 Processing Quality Missort %, processing error %, damage rate 5 Pickup Performance Pickup adherence / pickup performance for CPU-tagged customers 6 Cost Efficiency Cost per shipment processed, manpower cost productivity 7 Capacity & Peak Readiness CPU capacity utilisation, backlog control, peak-readiness score 8 Automation & Systems Automation utilisation, system uptime, scan compliance 9 Network Connectivity On-time dispatch / handover, missed-connection reduction 10 Safety, Compliance & CI EHS / audit compliance and measurable CI benefits delivered 11 People & Continuous Improvement Team capability, training, productivity improvement and measurable CI benefits Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day. Here’s what makes us stand out: - Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. - Competitive pay and performance-linked rewards that truly recognize your impact. - Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. - Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. - A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. - Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. - The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose. This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized. Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com. Skills: cpu operations management, shipment processing, sortation, shift planning, manpower management, load balancing, capacity planning, process compliance, safety management, quality management, automation systems, material handling systems, operational analytics, root cause analysis, continuous improvement, process improvement, team leadership, operational reporting, mis, cross-functional coordination, cost optimization, performance management, training delivery, stakeholder management