McDonald's—Manager, Global Restaurant Design

Job description

Description: About McDonald’s: One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Department Overview Restaurant Experience Team Overview The Global Restaurant Experience Team is responsible for elevating CX & EX through transforming a restaurant's physical space into a functional, visually appealing, and immersive environment that enhances the overall dining experience, making the McDonald's experience distinctively golden. The scope includes but is not limited to the following: Design/Experience Strategy, Interior Decors, Customer & Crew Components & Corporate Design. Collaborates with development leads for US, IOM (International Owned Markets), and IDL (International Development Licenses) Segments & the Global Development team to identify and address opportunities to elevate the customer & employee experience, fueling the ability to accelerate new store development & grow sales of the existing portfolio. Duties Design Restaurant Experience Manager Job Responsibilities Role Overview: This role involves all customer-facing areas and brand extensions, and the scope can include interior/terrace decors, crew facilities, brand extensions, family & play, acoustics, lighting, optimizing initial investment and efficiency of operation, all while ensuring solutions stay true to brand & allow markets sufficient license to address local constraints/conditions. The Designer will support the Senior Team in the development of concept-driven spatial and brand experiences, handling the day-to-day design execution. This includes tasks such as developing design intent assets, selecting furniture, and integrating branding elements into the space. Key Responsibilities: - Develop floor plans, layout designs, and 3D visualizations. - Establish & oversee Material Library set up for the team to select materials, colors, finishes, and furniture. - Prepare design documentation, including 2D CAD drawings, mood boards, and 3D renderings. - Work with vendors and the RX/RI team to explore materials. - Assist with the implementation and final setup of design projects. - Propose design ideas throughout the design creation and be able to design small areas/features to infuse the full restaurant design. - Engage with suppliers, external partners, and internal stakeholders on creation and development work. - Conduct visual and material trend research to support concept relevance and innovation - Support WWC (Worldwide Convention Event – every 2 years) initiatives under the supervision of Sr Manager. - Develop design portfolio assets to be used as a “selling” & promotional tool for markets use. - Update all décor criteria / parameters based on restaurant type. - Continuously refine and improve design concepts based on feedback and new insights. - Collaborate with & support the Integration Team on:- - - Establishment of approvals for any products/solutions required by the aesthetic/experiential design that need to be integrated into GRS. - Production of guidelines and training of Segment teams to facilitate excellence in design deployment. - Influence without the direct exercise of command; persuasion is required to effect change. - Demonstrate strong communication skills, allowing one to engage with individuals who may hold different perspectives but share a common interest, primarily motivated by a shared goal of finding a resolution. - Play an active role in contributing to the performance & success of the Team. Qualifications - BA or equivalent in architecture, special, or experiential design - 7+ years of relevant experience in creating spaces with retail, multi-site food and beverage design preferred. - Requires knowledge of specific technical/operational practices. - Proven track record driving outcomes with internal and external stakeholders - Focus on customer experience and the ability to lead related initiatives. - Ability to produce high-quality 3D models/visuals - Strong sense of ownership, initiative, and creative curiosity - Resilient under feedback and capable of managing multiple priorities - Open, collaborative, and inclusive in the creative process McDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners. At McDonald’s, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.