HCLTech—Senior Technical Support Specialist

Job description

Description: Job Summary Subject matter expert in SAP basis administration - 10+ years experience in the Information Technology Field - 3+ years of relational database design, maintenance, performance tuning, upgrading and administering - 2+ years of SAP HANA database maintenance, performance tuning, upgrading and administering - 5+ years supporting SAP systems in Windows environments - 5+ years SAP Basis core support including transport management, patching, enhancement packages and version upgrades. - Experience implementing and migrating large scale SAP enterprise wide applications and databases to new platforms and versions - Ability in project planning and execution - Nice to have - - Experience with Active Directory including GPOs Key Responsibilities - Install, manage, monitor, tune & troubleshoot SAP systems and databases in accordance with defined SLAs - Manage & monitor operating systems on all SAP Systems - Provide SAP basis support to other SAP Teams - Work with IT Operations team members to design and implement controls for new technologies, systems & their supporting infrastructure to ensure systems are available and recoverable in accordance with our service level agreements - Availability to work selected weekends to perform off-hours maintenance to ensure our systems are available and secure - Availability to participate in a rotating on-call program for after-hours emergency support Provide guidance to other SAP Basis/Auths Team members including external contractors Skill Requirements SAP NW 7.4+, SAP HANA 2.0+, MS SQL Server 2016+, MS Windows Server 2019+, SUSE Linux 12+; MS Active Directory; MS DNS & DHCP; Network (IP, Subnet, WLAN, VPN, Other Requirements Nice to have Bachelor's Degree in Computer Science\Engineering or Equivalent SAP Certification