Narayana Health—Executive

Job description

Description: About NH: Narayana Health, one of India's largest and World's most economical healthcare service providers is set to emerge as a global industry model for its ability to reconcile quality, affordability, scale, transparency, credibility and sustainable profitability. From 300 beds hospital in 2001, Narayana Health has grown to a 6900 beds healthcare conglomerate in 2014 with 26 hospitals present in 16 Cities within the country and also has International Presence in Cayman. NH has been known for its cost- cutting approach and ranked 36th among World's 50 Most Innovative Companies by Fast Companies in 2012. NH has also been a proud recipient of Frost & Sullivan India Healthcare Excellence Awards 2012 in the category Healthcare Service Provider Company of the Year and FICCI Health Care Excellence Award 2012 for Addressing Industry Issues. Job Purpose: Attending the patients, guiding the patients, doing registrations, coordinate with the relevant department and ensure the smooth flow of work. Job Responsibilities: Patient Relation - Receive patient and patient attendants in a pleasing manner - Answer Telephone calls. - Talk at reasonable sound levels. (Do not shout or talk loudly) - Answering all queries by patients/attendants politely. - Listen the patient/attendant carefully - Guide the patients in right way. - Taking complete details while doing the New Registrations like Permanent address, phone numbers, fax numbers etc., - Co-ordinate with the OPD secretaries to fix up appointments with the Doctors. - Guide the patient to get the investigations done properly i.e., to the Laboratory, Radiology , Cardiology and Endoscopy dept etc., - Coordinate with the Consultants - Co-ordinate with the Admission Counter and keep the update information from time to time. - Co-ordinate with the OT secretary for the information regarding status of the surgeries posted that day - Maintain interpersonal relations within the departments and other departments - Maintain Good relations with the patients - Incase of Emergency send the patient to Casualty/ICUs then inform the concerned people, do the formalities. - Maintain all relevant records i.e., log book, appointment diaries, Visiting Doctors register etc., properly. - Maintain confidentiality about patients. - Counsel the patients/attendants whenever it is necessary. - Communicate to your HOD from time to time. - Escorting VIP Patients. - Coordinate with GM-Operations regarding any administrative related problems - Preparing MIS report and submit to the GM-Operations - Coordinate with service department for any Maintenance work, Housekeeping work and F&B work Administrative - Possess information related to Hospital procedures/protocol - Preparing duty roasters for the department - Managing Leaves and permissions - Report all the incidence to the in charge - Attend meetings and self-development programs. - Attends related meetings and gives input on new methods of improving out patient services. - Provide training to the staff - Maintains discipline, dress code and punctuality among the staff. Candidate Requirements: - Pleasing Personality with a good communication skills in Kannada,Tamil,Telugu, Hindi and English. - Telephone etiquettes, - Good presentation skills, - Leadership qualities, - Ability to solve problems and manage people ability to handle multiple task at a given time, - Computer friendly