Hilton—Night Manager

Job description

Description: Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will support smooth cross-departmental coordination, resolve guest issues promptly, and ensure service excellence across all touchpoints. As a Night Manager, you’re not just overseeing hotel night operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. Requirements: At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: - Experience in hotel operations or guest services, ideally in a supervisory role. - Strong leadership and team management skills. - Excellent communication with a guest-focused approach. - Calm under pressure with practical problem-solving abilities. - Proficient in hotel systems (PMS) and operational procedures. - Able to work a flexible schedule, including nights, weekends, and holidays. - Multi-linguistic skill is a plus. Responsibilities: Here’s what you’ll do during a typical day: - Financial Reconciliation: Balance day shift accounts, post room charges and taxes, audit transactions, and reconcile cash drawers. - Reporting: Generate end-of-day financial and operational reports, including occupancy percentages and total revenue, for management review. - Deliver Guest Excellence: Respond promptly to guest inquiries, complaints, and special requests, ensuring a seamless and satisfying experience. Handle late check-ins and early check-outs, answer phone calls, and process reservations. - Support Daily Operations: Oversee front office, housekeeping, and F&B functions to maintain smooth, high-standard hotel operations. - Coordinate Across Teams: Facilitate clear communication between departments to align on guest needs and operational priorities. - Resolve Issues Proactively: Handle escalated guest concerns and operational challenges with professionalism and efficiency. - Manage Emergencies: Assist in crisis situations, ensuring guest safety and adherence to hotel protocols. - Report & Improve: Prepare daily reports, track service trends, and support staff development to enhance performance and guest satisfaction.