Gallagher—Senior Analyst - Service Support Management

Job description

Description: Introduction Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging. Overview Service Support Manager plays a crucial role in – Managing Commercial & Corporate customer Renewal support for Gallagher UK Retail Business Ensuring high-quality Renewal & New Business service delivery Participating in strategic renewal meetings Ensuring smooth delivery of GCoE services Co-ordinate with Service Team Managers to identify opportunities/development areas They combine technical expertise, leadership skills, and a customer-centric approach to drive excellence in service support within an organization. How you'll make an impact Responsibilities: Act as dedicated member from GCoE for Account Executives & Account Handlers Responsible for end-to-end support of the policy lifecycle services Participating in Renewal Strategic review meetings alongside Executives & Handlers Support a team of 4 to 6 Account Handlers at the branch Take Proactive measures to initiate pre and post-renewal activities promptly Monitor and follow up on triggered activities, ensuring their accuracy and timely completion Handle queries effectively, aiming to minimize re-work at service center Collaborate with branch to identify activities that can be offshored to service center Maintain a positive relationship with branch staff to enhance overall customer experience Competencies: Excellent Written and Oral communication skills Interpersonal skills Stakeholder Management Ownership and Accountability Insurance domain knowledge Logical thinking and decision making About you Qualifications: Graduate with minimum 5 years of experience in an Insurance domain Insurance certification – good to have Transition/onboarding of service - good to have SPOC - Single Point of Contact role for operations - good to have Onshore travel experience – good to have Licenses/Certificates: Insurance Certification will be the additional advantage Additional Information At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page. Competitive compensation Comprehensive benefits programs designed to support your well-being Career development opportunities and ongoing learning A collaborative, people-first culture with accessible leadership The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled) Responsibilities: Responsibilities: Act as dedicated member from GCoE for Account Executives & Account Handlers Responsible for end-to-end support of the policy lifecycle services Participating in Renewal Strategic review meetings alongside Executives & Handlers Support a team of 4 to 6 Account Handlers at the branch Take Proactive measures to initiate pre and post-renewal activities promptly Monitor and follow up on triggered activities, ensuring their accuracy and timely completion Handle queries effectively, aiming to minimize re-work at service center Collaborate with branch to identify activities that can be offshored to service center Maintain a positive relationship with branch staff to enhance overall customer experience Competencies: Excellent Written and Oral communication skills Interpersonal skills Stakeholder Management Ownership and Accountability Insurance domain knowledge Logical thinking and decision making