ChargePoint—Senior IT Administrator (Night Shift)

Job description

Description: About Us With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market. At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us. Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come. Reports To IT Manager What You Will Be Doing As a Senior IT Administrator, you will own and operate critical IT infrastructure across one or more specialized domains — Microsoft 365, Okta, Kandji, Intune, and JumpCloud. You will work directly with the IT Manager to keep enterprise systems running, secure, and well-integrated across a global organization. This role operates on PST hours (night shift from India) to provide real-time coverage for ChargePoint’s US-based teams and end users. Your day-to-day work spans hands-on administration, incident response, cross-team collaboration, and continuous improvement of the tools and processes that keep ChargePoint’s workforce productive. You will be based in the Bengaluru office, working on-site in night shift. Your responsibilities include: - Administer and maintain enterprise platforms including Microsoft 365, Okta, Kandji, Intune, and JumpCloud — managing user lifecycle, access policies, device configurations, and compliance baselines. - Serve as the escalation point for Tier 2/3 issues related to identity management, endpoint management, and SaaS tooling during PST business hours. - Plan and execute software deployments, OS updates, security patches, and configuration changes with minimal end-user disruption. - Monitor system health, performance metrics, and security alerts — proactively identifying and resolving issues before they affect users. - Collaborate with Security, Engineering, and Help Desk teams to enforce IT policies, harden endpoints, and respond to security incidents. - Automate repetitive administrative tasks using PowerShell, Bash, or platform-native scripting to reduce manual effort and improve consistency. - Maintain documentation for configurations, runbooks, and standard operating procedures. - Support onboarding and offboarding workflows, ensuring timely provisioning and de-provisioning of accounts, devices, and access. - Evaluate and recommend improvements to existing tooling and workflows based on operational data and emerging best practices. What You Will Bring to ChargePoint We are looking for a Senior IT Administrator with at least 5 years of hands-on experience managing enterprise IT infrastructure. You should have deep working knowledge of one or more of the following: Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID), Okta, Kandji, Intune, or JumpCloud. Experience operating in a global environment where you coordinate across time zones and work independently during off-hours coverage is important. You are someone who takes ownership of problems end to end, communicates clearly with both technical and non-technical stakeholders, and stays current with evolving technologies. You are comfortable working in a fast-paced environment where priorities shift and new challenges surface regularly. Requirements - Minimum 5 years of experience in IT administration, systems engineering, or a related role. - Demonstrated expertise with one or more of the following: Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID/Azure AD), Okta, Kandji, Intune, JumpCloud. - Strong troubleshooting skills across Windows, macOS, and cloud-based platforms. - Experience with identity and access management (SSO, MFA, SCIM provisioning, conditional access policies). - Working knowledge of endpoint management and MDM solutions for both macOS and Windows fleets. - Familiarity with scripting and automation (PowerShell, Bash, Python, or equivalent). - Ability to work PST hours (night shift from India) to provide real-time support for US-based operations. - Available to work on-site in the Bengaluru office at least 4 days per week. - Strong written and verbal communication skills; comfortable working across geographies and time zones. - Certifications such as Microsoft 365 Certified: Administrator Expert, Okta Certified Administrator, or equivalent (good to have). - Bachelor’s degree in Information Technology, Computer Science, or a related discipline (good to have). - Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice (good to have). Location Bengaluru, India We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. If there is a match between your experiences/skills and the Company needs, we will contact you directly. ChargePoint is committed to fostering an inclusive workplace that welcomes and supports all qualified individuals. In alignment with this commitment, we ensure that persons with disabilities are provided with reasonable accommodations throughout the employment process. If you need a reasonable accommodation to participate in the application or interview process, to perform essential job functions, or to access any other benefits and privileges of employment, please contact us at accommodations@chargepoint.com. ChargePoint is an equal opportunity employer. Applicants only - Recruiting agencies do not contact.