Loyalty Juggernaut—Principal Solution Consultant

Job description

Description: About Loyalty Juggernaut (LJI) Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines. Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships. Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide. Our Global Impact: - 400+ Million members connected through our platform. - 100+ Global Brands trust us to drive loyalty and brand devotion. - 3-Time Winner of “Best Technology Innovation in Loyalty”. - Global recognitions for Excellence in Loyalty Management under numerous categories. - Recognized as a ‘Strong Performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025. Explore more about us at www.lji.io. We’re growing rapidly and expanding our remote commercial team in Europe. We are seeking dynamic, technically fluent Senior Presales Consultants with 5+ years of relevant experience and deep expertise in CRM, digital marketing, and loyalty programs, who can operate as trusted advisors to enterprise clients. In this role, you will lead high-impact presales engagements, delivering compelling solution demonstrations and clearly articulating the strategic business value of loyalty solutions. You will work closely with Sales, Product, and Customer Success teams to shape and influence large, complex enterprise deals across multiple industries. This role is ideal for someone who combines technical depth, consultative selling, and executive presence. You will play a critical role in bridging business needs with technology solutions, driving stakeholder alignment, and positioning GRAVTY® as a differentiated solution in the market. Key Responsibilities: Strategic Product Demonstrations & Storytelling - Lead high-impact executive and technical demonstrations of the GRAVTY® platform for prospects, partners, and key stakeholders. - Translate complex platform capabilities into compelling, outcome-driven narratives that resonate with both business and technical audiences. - Shape the presales storytelling framework to consistently communicate LJI’s differentiated value proposition. Executive Discovery & Solution Framing - Drive structured discovery engagements and workshops with enterprise clients to uncover strategic objectives, current-state challenges, and transformation opportunities. - Ask insightful, consultative questions to deeply understand loyalty programs, technology ecosystems, and business pain points. - Ensure clear articulation and documentation of requirements, aligning Sales, Product, and Delivery teams on the proposed solution approach. Solution Architecture & Deal Shaping - Partner with Sales and Product leadership to design tailored solution strategies that align client needs with GRAVTY®’s capabilities. - Develop solution blueprints, demo narratives, and “day-in-the-life” journeys that clearly demonstrate business impact and ROI. - Play a key role in influencing deal strategy and progressing complex enterprise opportunities. Demo Strategy & Experience Excellence - Own the strategy and execution of industry-specific demo environments, ensuring relevance, realism, and differentiation. - Continuously evolve demo assets aligned with target industries such as airlines, hospitality, retail, and banking. - Establish best practices to ensure consistent, high-quality demo experiences across the presales function. Sales Enablement & Market Intelligence - Lead presales contributions to RFPs, proposals, and executive presentations, ensuring a strong and differentiated product narrative. - Provide structured insights from the field to Product and Marketing teams, influencing roadmap and positioning. - Build and maintain competitive intelligence frameworks (battlecards, objection handling, differentiation) to strengthen go-to-market effectiveness. Capability Building & Thought Leadership - Act as a subject matter expert on GRAVTY® , driving internal enablement and becoming the go-to authority for platform capabilities. - Build deep expertise in loyalty ecosystems, martech stacks, and adjacent technologies, positioning LJI as a trusted advisor. - Contribute to thought leadership initiatives, helping shape LJI’s positioning in the global loyalty and engagement space. Qualifications & Skills: Must-have: - Proven ability to lead product and technology demonstrations, effectively positioning complex solutions to both technical and business audiences. - Strong experience engaging clients in a value-driven, consultative manner, identifying needs and aligning solutions to deliver measurable business outcomes. - Experience in SaaS, CRM, or digital marketing technologies, with a solid understanding of customer engagement, data-driven marketing, and loyalty ecosystems. - Comfortable supporting the full sales cycle, including opportunity qualification, deal shaping, forecasting, and driving solution adoption. - Exceptional verbal and written communication skills, with the ability to translate complex technical capabilities into clear business value. - Self-starter with a high sense of ownership, able to operate in a fast-paced environment, adapt to evolving priorities, and collaborate seamlessly across teams. - Strong working knowledge of presentation tools (PowerPoint/Keynote), Excel, and modern web-based applications. - Proven ability to quickly adapt to new technologies and solutions, with a strong curiosity and continuous learning mindset. - Bachelor’s degree in Business, Marketing, Information Systems, Engineering, or a related field. - Based in Europe or UK and available to travel regionally depending on customer needs. Up to 15% travel required. Why Join Us - Cutting-edge product: Work with a modern, AI-driven, market leading loyalty platform that’s being recognized by top analyst firms. - Impact and visibility: You’ll shape how we run demos, discovery, and solution presentations going forward. - Global exposure: Collaborate with colleagues and clients across North America, EMEA, APAC, and LATAM.