AccorHotel—Assistant Manager - Reservations

Job description

Description: Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India. Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler. We are seeking an enthusiastic and detail-oriented Assistant Manager - Reservations to join our dynamic team in Udaipur, India. In this pivotal role, you will oversee the reservations department, driving revenue optimization while ensuring exceptional guest experiences. You will lead a talented team, manage complex booking operations, and implement strategic initiatives that enhance our hotel's occupancy and profitability. This position offers an exciting opportunity to make a meaningful impact on our organization's success while fostering a collaborative and customer-focused work environment. - Plan and coordinate room reservations while implementing effective selling techniques and strategies to maximize room revenues and achieve occupancy targets - Supervise and mentor reservation associates, providing supportive guidance and clear delegation of tasks to ensure efficient department operations and team development - Prepare and analyze monthly forecasts, statistical reports, and occupancy projections to support strategic planning and annual budget development - Maintain accurate and up-to-date guest records and corporate databases, ensuring all booking information is recorded according to standard procedures and company policies - Respond promptly to guest inquiries and resolve issues with professionalism and discretion, demonstrating empathy and problem-solving capabilities to ensure guest satisfaction - Analyze guest history and special instructions for regular and VIP guests, ensuring personalized service delivery and enhanced guest experiences - Monitor and manage corporate account numbers, room availability positioning, and overbooking strategies to optimize hotel performance - Apply revenue management principles and approved discount structures, ensuring corporate rates are offered in accordance with company policy - Identify cost-effective resource utilization opportunities and educate the team on efficient operational practices - Ensure the team receives comprehensive training on safety provisions, standard procedures, and customer service excellence - Communicate any matters affecting hotel interests to management with transparency and assertiveness - Handle additional responsibilities as delegated by management, demonstrating flexibility and resilience in a dynamic hospitality environment **Required Qualifications:** - Minimum 2-3 years of professional experience in Reservations, Front Office, or Guest Services within the hospitality industry - Excellent verbal and written communication skills in English with strong attention to detail and accuracy - Advanced proficiency with hotel reservation systems and booking platforms - Demonstrated ability to multitask effectively in a fast-paced environment while maintaining precision and accuracy - Strong organizational and time management skills with exceptional ability to prioritize competing demands - Proven track record of handling guest requests with professionalism, discretion, and effective problem-solving - Solid understanding of revenue management principles, upselling techniques, and occupancy optimization strategies - Strong data entry skills with a commitment to maintaining accurate and comprehensive records - Leadership capabilities with the ability to motivate, support, and develop team members - Analytical mindset with ability to interpret data, prepare forecasts, and generate meaningful reports - Ability to work collaboratively with cross-functional teams in a supportive and inclusive manner - Customer service orientation with genuine passion for creating positive guest interactions and experiences **Preferred Qualifications:** - Proficiency in additional languages beyond English - Experience with financial management and budget analysis in a hospitality setting - Demonstrated strategic thinking ability and innovative approach to problem-solving - Background in conflict resolution and guest complaint management - Experience with revenue optimization and dynamic pricing strategies