AccorHotel—Assistant Manager - Security

Job description

Description: We are seeking a detail-oriented and decisive Assistant Manager - Security to join our dynamic team in Kochi, India. In this pivotal role, you will oversee daily security operations while fostering a safe, secure environment for our guests, staff, and valuable assets. This is an excellent opportunity for a collaborative leader who is passionate about innovative security solutions and committed to maintaining the highest standards of protection and professionalism. - Oversee and manage daily security operations, ensuring a safe and secure environment across all property areas - Supervise, train, and mentor security personnel while promoting adherence to company policies, industry best practices, and local regulations - Monitor and analyze surveillance systems, access control points, and security equipment to identify vulnerabilities and recommend preventative measures - Respond promptly and professionally to security incidents, emergencies, and guest concerns while maintaining composure and transparency - Conduct regular security patrols throughout the property, including guest areas, back-of-house, perimeter zones, and restricted access points - Prepare comprehensive and detailed incident reports and maintain meticulous security documentation for management review and compliance - Coordinate effectively with local law enforcement, emergency services, and relevant stakeholders during critical situations - Conduct thorough security risk assessments and develop innovative solutions to enhance overall property protection - Ensure strict compliance with all security protocols, safety regulations, health standards, and organizational standard operating procedures - Manage access control systems, key distribution, visitor management procedures, and maintain accurate records - Provide regular security briefings, updates, and performance reviews to senior management and relevant departments - Investigate security breaches, theft, suspicious activities, and implement corrective actions with analytical rigor - Maintain confidentiality and discretion regarding sensitive security matters, guest information, and proprietary procedures - Support team development through coaching, feedback, and inclusive leadership practices **Required Qualifications:** - Minimum 3-5 years of professional security experience in a corporate, hospitality, or similar organizational setting - Proven supervisory or management experience with demonstrated ability to lead, motivate, and develop security teams - Strong technical knowledge of security systems, access control technologies, surveillance equipment, and monitoring tools - Excellent incident response and crisis management capabilities with sound decision-making skills under pressure - Comprehensive understanding of security protocols, health and safety regulations, and organizational operational standards - Proficiency in security documentation, report writing, record-keeping procedures, and data analysis - Valid security license or certification as required by local, state, and national regulations in India - Strong communication and interpersonal skills with the ability to liaise effectively with law enforcement, emergency services, and internal stakeholders - Ability to maintain confidentiality and handle sensitive information with discretion and professionalism - Physical fitness and capability to work varied shifts, including nights, weekends, and on-call availability **Preferred Qualifications:** - Experience conducting security audits, vulnerability assessments, and risk analysis - Knowledge of conflict resolution and de-escalation techniques - Familiarity with security management software and digital documentation systems - Training and mentoring experience with security personnel - Understanding of local Kochi security landscape and regional regulatory requirements - Certification in advanced security management or related professional development - Experience in a customer-focused environment with emphasis on guest relations and service excellence