Zensar Technologies—SHARED SERVICES - Oracle Fusion HCM Operations & Support

Job description

Description: 1. Oracle Fusion HCM Operations & Support - Act as the primary SME for Oracle Fusion HCM across all modules. - Manage end-to-end issue triage, troubleshooting, incident resolution, and escalation. - Monitor integrations, batch jobs, OIC, HDL, SFTP transfers, and system interfaces. - Manage user access, roles, permissions, user provisioning, and security governance. - Ensure compliance with incident management SLAs and maintain high system availability. - Conduct root cause analysis (RCA) for recurring and critical issues. - Coordinate with Oracle Support, implementation partners, and IT teams for system resolution. - Maintain system health monitoring processes and proactively identify risks. 2. Stakeholder Management & Business Requirements Governance - Act as the single point of contact (SPOC) between HR Operations and HR Technology teams. - Facilitate requirement gathering sessions with HR process owners. - Maintain and govern centralized requirements and enhancement trackers. - Translate business requirements into detailed Business Requirement Documents (BRDs). - Ensure proper prioritization, approvals, and governance of all technology enhancement requests. - Publish regular status reports on requirements, projects, and system enhancements. - Drive stakeholder communication and ensure timely response to queries and requests. 3. Oracle Quarterly Release & Compliance Management - Review Oracle quarterly release notes and assess business impact. - Recommend feature adoption and opt-in/opt-out decisions. - Coordinate UAT, regression testing, and production readiness activities. - Manage pre- and post-instance refresh activities. - Maintain Fusion SOPs, user guides, and process documentation. - Support internal and external audits through timely provision of logs, reports, and evidence. - Ensure maker-checker controls and documentation are audit-ready at all times. - Update training materials and knowledge repositories following releases. 4. HR Process Analysis & Digital Transformation - Analyze end-to-end HR processes including: - Employee Onboarding - Payroll Administration - Leave Management - Background Verification - Employee Data Management - Exit & Full and Final Settlement - Compliance Processes - Conduct process mapping and gap analysis exercises. - Identify bottlenecks, manual interventions, control gaps, and opportunities for automation. - Drive system-driven improvements through workflow redesign, configuration changes, and integration enhancements. - Facilitate Design Thinking workshops to identify pain points and innovative solutions. - Quantify business improvements through productivity, accuracy, and turnaround time metrics. 5. AI, Automation & Agentic AI Enablement - Identify opportunities to automate HR operational processes. - Develop AI solution assessments and business cases. - Drive implementation of automation solutions using: - Power Automate - Oracle Fusion capabilities - Digital workflows - Conversational AI solutions - Collaborate with IT teams on AI solution design and deployment. - Evaluate and pilot Agentic AI use cases such as: - Intelligent case routing - Automated classification - Predictive analytics - Compliance monitoring - Employee query automation - Measure business impact of automation initiatives through effort savings and quality improvements. - Build AI awareness and capability within HR Operations teams. 6. Reporting, Analytics & Decision Support - Maintain enterprise-level HR reports and dashboards. - Develop OTBI, BI Publisher, Power BI, and other analytical reporting solutions. - Conduct periodic data audits and reconciliation exercises. - Drive data accuracy and data governance initiatives. - Publish management dashboards for HR leadership, business teams, and Finance. - Develop actionable insights to improve HR performance and decision-making. - Track HR operational metrics, SLA performance, compliance indicators, and process outcomes. Requirements: Qualifications Education - Bachelor's degree in Engineering, Information Technology, Human Resources, Business Administration, or related field. - MBA / PGDM / HR specialization preferred. - Oracle Fusion HCM Certifications preferred. Experience - 8–12+ years of experience in HR Technology, HRIS, Oracle Fusion HCM, or HR Transformation environments. - Experience working with HR Shared Services (HRSS) or Global HR Operations preferred. - Hands-on experience managing Oracle Fusion HCM modules. - Experience in business analysis, BRD development, process redesign, and automation initiatives. - Exposure to AI, workflow automation, Power Platform, or digital transformation projects preferred. Responsibilities: Key Competencies Functional Competencies - HR Technology Expertise - HR Operations Knowledge - Business Analysis - Requirements Management - System Testing & UAT - Audit & Compliance Management - Data Analytics Behavioral Competencies - Stakeholder Management - Problem Solving - Analytical Thinking - Communication & Influencing - Continuous Improvement Mindset - Project Coordination - Customer Orientation - Innovation & AI Adoption Success Measures The role will be successful when it delivers: - Stable and reliable Oracle Fusion system operations. - High SLA adherence for issue resolution and support activities. - Effective requirement governance and stakeholder satisfaction. - Timely and successful Oracle quarterly release management. - Measurable HR process improvements and automation outcomes. - Increased adoption of AI and digital solutions. - Accurate and actionable HR reporting and analytics. - Strong audit readiness with zero critical compliance findings. - Improved employee and HR Operations experience through technology-led transformation.