Zensar Technologies—CIS PROJECT MANAGEMENT-CIS PROGRAM MANAGEMENT

Job description

Description: - The Operational Landscape Manager (OLM) is accountable for end-to-end operational governance of supplier contracts and service delivery, ensuring suppliers meet contractual commitments, KPIs, and compliance standards. Requirements: Basic/Generic Job Description: • Project Managers plan, control and execute a project or set of related projects to meet identified business needs and deliver business value. • As Project Manager, leads small-to-medium projects of moderate complexity. Typical project size: fewer than 10 FTE OR Participates as a member of a project team for larger and more complex projects. • Quickly earns the trust of sponsors and key stakeholders. Resolves conflict and delivers tough messages with grace. Continually updates relevant business stakeholders of project status. Responsibilities: - Key Responsibilities - Monitor supplier compliance with contract obligations and service commitments. - Track delivery of contracted services and deliverables. - Review monthly KPIs, service levels, and charges for discrepancies. - Manage supplier performance and drive corrective action plans. - Act as primary interface between business IT, suppliers, and internal teams. - Drive incident, problem, and change management processes. - Ensure compliance with audit, security, and regulatory requirements. - Approve work requests beyond predefined financial thresholds. - Support demand forecasting and capacity planning. - Drive continuous improvement and innovation initiatives. - Stakeholder Interfaces - Internal: IT Operations Managers, Business Stakeholders, Service Management, Procurement. - External: Supplier Delivery Managers, Vendor Operations Teams. - Success Measures - SLA and KPI compliance. - Reduction in incident volume and downtime. - Supplier performance improvement. - Audit and compliance adherence. - Cost optimization and value realization. - Skills & Experience - Stakeholder management and communication skills. - Knowledge of IT service management (ITIL processes). - Analytical capability for performance tracking and reporting. Understanding of compliance, security, and risk management