NetApp—ServiceNow Developer (ITSM)

Job description

Description: Job Summary The ServiceNow Developer is responsible for designing, building, and supporting custom applications using core ServiceNow platform capabilities. This role requires strong expertise in advanced scripting, data modeling, security, workflow automation, integrations, and modern UI development using Workspaces and UI Builder. The developer works independently on complex requirements while ensuring alignment with platform best practices and user experience standards. Strong communication, technical ownership, and architectural thinking are essential for success in this role. Job Requirements - Serve as a primary developer for custom applications built on the ServiceNow platform, supporting enterprise and ITBM‑aligned use cases. - Design and implement end‑to‑end custom application architecture, including scoped applications, tables, relationships, data model, and configuration. - Apply advanced platform scripting (Script Includes, Business Rules, Glide APIs, asynchronous processing) to deliver scalable and high‑performance solutions. - Configure and manage application security including roles, ACLs, data access rules, and separation of concerns following platform best practices. - Design and manage Flow Designer and Workflow automations to support custom application lifecycles, approvals, and process orchestration. - Build and maintain integrations with third‑party tools and enterprise systems using REST APIs, integration spokes, and MID Server as required. - Develop modern user experiences using Workspaces and UI Builder, creating responsive, role‑based interfaces for custom applications. - Create and enhance UI components such as Forms, Lists, UI Actions, UI Policies, and related platform elements to support application functionality. - Support Service Portal experiences for custom applications where portal‑based access or legacy UI is required. - Collaborate effectively with product owners, and cross-functional teams through design documentation, technical reviews, and solution walkthroughs. Education Minimum of 5 years of related experience Primary skillset: Custom Applications, Advanced Scripting, Flow, Integrations Secondary skillset: Service Portal At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process. Equal Opportunity Employer: NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification. Why You'll Thrive at NetApp At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure. NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security. Our culture We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do. If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. Apply now. Submitting an Application To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application. AI Disclosure For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.