Citi—Program Advisory, Consulting & Execution, Vice President

Job description

Description: Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism. Shape your Career with Citi Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We’re currently looking for a high caliber professional to join our team as Program Advisory, Consulting & Execution, Vice President based in Mumbai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance: - Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country. - We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world. - We empower our employees to manage their financial well-being and help them plan for the future. - Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. - We have a variety of programs that help employees balance their work and life, including generous paid time off packages. - We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world. The Program Advisory, Consulting & Execution (PACE) organization is Citi’s internal consulting and program execution team. Operating from Finance with a firmwide mandate, PACE serves as a strategic internal partner delivering management consulting, program advisory, and end-to-end execution support for Citi’s high-value initiatives and business transformation priorities. The organization partners closely with functional and business leadership to deliver significant, measurable business outcomes while retaining critical knowledge and reducing reliance on external consulting firms. The PACE team is a global, interdisciplinary team comprised of seasoned professionals with deep financial services, program advisory, and management consulting expertise. With team members located in eight cities across five countries—Canada, Costa Rica, India, the United Kingdom, and the United States—PACE provides continuous global support, accelerated delivery, and rapid mobilization to solve the firm's most critical challenges. Summary: - Lead the end-to-end execution of high-impact workstreams in cross-functional programs, driving process transformation, and operational improvements across the firm. - Act as a subject matter expert in program and project management, leveraging structured PM practices to guide execution and proactively identify opportunities for improvement. - Build and manage strong partnerships with senior project stakeholders and clients, serving as a key liaison to ensure alignment and facilitate collaboration. - Drive accountability for project performance, holding both yourself and the team responsible for the quality of deliverables and adherence to established procedures. - Operate effectively within a matrix management structure, reporting to senior leadership while collaborating closely with day-to-day engagement managers. - Serve as an example of program management excellence, leveraging your experience to influence outcomes. In this role, you are expected to: - Drive analysis of complex data and business processes, developing initial hypotheses and turning ambiguous inputs into actionable, data-driven solutions. - Support target operating model and process transformation initiatives by partnering with stakeholders to define business requirements and target states - Work closely with Technology teams throughout delivery, helping teams apply business requirements in solution design, implementation, and testing. - Define program requirements, objectives, and plans, establishing the structure and controls necessary to ensure successful delivery and mitigate ambiguity. - Lead direct cross-functional teams within a complex global matrix environment, mobilizing diverse stakeholders toward a common goal. May assist on the program with training and coaching of junior staff with development needs. - Collaborate and consult with executive leadership, stakeholders, project leads, executive leadership, sponsors, and business partners to clarify and define project requirements. - Provide objective review and challenge for program deliverables, plans and other requirements. - Prepare and deliver clear, impactful communications for project sponsors and senior stakeholders regarding analyses, project outcomes, and strategic recommendations. - Act as a change catalyst by identifying opportunities for improvement and helping stakeholders understand how new ideas and solutions can benefit program objectives. - Build and manage relationships with all key stakeholders, collaborating closely to define scope, manage expectations, and ensure alignment throughout the project lifecycle. - Continuously develop re-usable intellectual capital, contributing relevant content and research to the team’s knowledge base to be leveraged across the organization. As a successful candidate, you’d ideally have the following skills and exposure: - A minimum of 7 years of experience in management consulting and financial services, with a proven track record of managing complex, end-to-end projects and programs using a structured methodology. - Bachelor's Degree or equivalent work experience is required; PMP or PRINCE2 certification is also preferred. - Advanced proficiency in the MS Office Suite, including Excel for data analysis and PowerPoint for creating compelling, data-driven presentations. - Experience working with complex financial services organizations delivering operating model and process transformation initiatives, authoring business requirements across Agile, Waterfall, and hybrid methodologies, and defining future-state operating models. - Experience working with Technology teams across the delivery lifecycle, including requirements development, solution implementation, and testing support. - Expertise in a range of analytical and project management competencies, including hypothesis generation, root cause identification, process mapping & improvement, operating model design, and business case development, applied within an Agile or similarly structured delivery framework. - Strong familiarity with digitalization concepts, emerging technology trends including AI, and their practical application to transform business processes within a financial services context. - Demonstrated ability to lead and influence a team-based, collaborative model, effectively guiding diverse stakeholders and project teams toward common goals in a complex, matrixed environment. - A self-starter with a strong ability to work independently, navigate ambiguity, and solve complex problems by structuring analyses and turning incomplete or conflicting inputs into clear, actionable recommendations. - Exceptional written and verbal communication skills, with the ability to effectively distill complex information and impactfully present analyses, plans, and recommendations to all levels of the organization. - An innovative and curious mindset with a passion for improving the employee and customer experience. - Able to act with a high sense of urgency and a detail-oriented approach to achieving goals. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/de ------------------------------------------------------ Job Family Group: Project and Program Management------------------------------------------------------ Job Family: Program Management------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.