Deloitte—T&T| Customer| S&S| Manager | Salesforce | Bengaluru

Job description

Description: T&T| Customer| S&S| Manager | Salesforce | Bengaluru • Job requisition ID : 108186 • Location: Bengaluru • Entity: Deloitte Touche Tohmatsu India LLP The team Customer has to do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about: Customer Your work profile - The primary role of a manager is to make immediate, direct contributions to enhancing our clients’ competitive position and performance in ways that are distinctive, innovative, and sustainable. - Takes responsibility for own work or workstream meeting engagement/project objectives and Deloitte quality standards - Should have good understanding of Salesforce features like lightning (LWC/AURA/LDS), integration, design frameworks, DevOps – CI / CD processes, Release management - Design, develop and deliver Salesforce solutions using Salesforce configuration and customization - Proactively identifies workstream risks and issues; resolves them or escalates to engagement/account leadership - Identifies opportunities to improve the efficiency and effectiveness of key processes within a business function Key skills required: - Prior experience in Salesforce mandatorily. - Should have good work experience on Sales cloud or Service cloud or Communities or Salesforce platform or Marketing cloud or Industry clouds. - Knowledge on Heroku and e-commerce will be a plus. - Should have good communication and should be able to handle all client communications independently. - Extensive experience in solution design, client management, client demo, conducting design & development workshops - Integration of Salesforce with other external Systems using standard and custom SOAP, REST API. - Experience with Salesforce Einstein, AI, Chatbots is desirable - Ability to understand requirements and prepare effort estimates and overall system design. - Should have managed clients and lead a multi member team on the last few projects. - Demonstrated project discipline and experience. Must be organized, focused, and driven toward established deliverable dates. - Must have good working knowledge of implementation best practices on Force.com platform and Salesforce. - Ability to develop all project related documents like system design document, use cases etc - Handling a team and also responsible for client deliverables. Desired Qualifications: - 9 to 12 years of relevant experience in management or consulting oriented environment. - At least 4-5 end to end SFDC implementation experience in India or globally - Graduate degree (Science or Engineering) from premier institutes Location and Way of Working: - Base location: PAN India - Willingness to travel for short- and long-term durations