DHL—Senior Staff - Ops Hiring

Job description

Description: Job Title Senior / Executive Operations – Field Manpower Hiring Function Operations Reports To Branch Operations Manager Location Branch / Location Specific Travel Required 25% þ 50% ☐ 75% ☐ About DHL Blue Dart Express India: Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour. If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition. Position Overview: The Senior Executive Operations – Field Manpower Hiring is responsible for supporting the branch in maintaining adequate outsourced field manpower across fixed-salary and per-piece workforce models. The role works closely with the Branch Operations Manager, operational supervisors, manpower vendors and relevant support teams to understand manpower requirements, source suitable candidates, coordinate selection and onboarding, and ensure timely deployment of field staff. The role is primarily field-oriented and requires strong local sourcing capability, vendor coordination, follow-up and execution to ensure adequate manpower availability for regular operations, replacements and peak business requirements. Job Purpose: To ensure timely availability of outsourced operational manpower under fixed-salary and per-piece models by driving local sourcing, candidate screening, vendor coordination, onboarding and deployment in line with approved manpower requirements. The role will support continuity of branch operations by maintaining an adequate manpower pipeline, reducing vacancy gaps and ensuring that selected candidates are field-ready within the required timelines. Key Roles & Responsibilities: Manpower Requirement & Field Sourcing - Understand approved outsourced manpower requirements from the Branch Operations Manager. - Source candidates for field operational roles through local networks, referrals, manpower vendors, field sourcing and other approved channels. - Support hiring requirements across fixed-salary and per-piece workforce models. - Conduct initial candidate screening against basic eligibility, location, shift and job requirements. - Maintain an active candidate pipeline to support regular vacancies, attrition, replacements and peak manpower requirements. Selection, Onboarding & Deployment - Coordinate candidate interviews / selection with the concerned Operations Manager or supervisor. - Support selected candidates in completing required documentation and onboarding formalities. - Coordinate with manpower vendors and relevant teams for KYC, background verification and other required onboarding processes. - Ensure candidates are correctly mapped to the appropriate vendor, branch / location and workforce model – fixed salary or per-piece, as applicable. - Follow up until completion of onboarding and successful deployment at the assigned location. Vendor & Field Coordination - Work closely with empanelled manpower vendors to ensure timely fulfilment of approved requirements. - Regularly engage with local sourcing markets and potential candidate pools. - Track vendor-wise candidate mobilisation, selection, joining and deployment. - Support urgent manpower mobilisation during peak periods, volume increases or unexpected manpower shortages. - Escalate persistent manpower gaps or sourcing challenges to the Branch Operations Manager. Tracking, Process & Compliance - Maintain accurate records of manpower requirements, candidates sourced, selected, joined, deployed and dropped. - Track open vacancies and provide regular hiring status updates to the Branch Operations Manager. - Ensure completion of required KYC, BGV, documentation and onboarding processes before deployment, as applicable. - Ensure hiring and onboarding are undertaken only through approved organisational processes and authorised vendors. - Ensure no unauthorised fees or payments are collected from candidates. - Maintain confidentiality and accuracy of candidate and workforce information. Qualifications & Experience: Education - Graduate from a recognised university preferred. - Candidates with relevant experience in field hiring, manpower sourcing, staffing or logistics operations may also be considered based on business requirements. Experience - Preferably 3–5 years of relevant experience in field hiring, manpower sourcing, staffing or logistics operations. - Experience independently handling outsourced manpower requirements for a branch / location will be preferred. - Prior exposure to vendor-managed manpower or high-volume frontline hiring will be an advantage. Skills & Capabilities: Technical Competencies: - Field Sourcing & Candidate Mobilisation - Outsourced Manpower Hiring - Basic Candidate Screening - Vendor Coordination - Hiring & Onboarding Coordination - Documentation & Record Management - Local Labour Market Knowledge - Basic MS Office / Digital Systems Behavioural Competencies: - Execution Focus - Communication & Interpersonal Skills - Follow-through & Ownership - Ability to Work Extensively in the Field - Candidate Orientation - Teamwork & Collaboration - Problem Solving - Sense of Urgency Key Performance Indicators: Sr. No. Key Result Area KPI 1 Manpower Fulfilment Fulfilment of approved outsourced manpower requirements across fixed-salary and per-piece models 2 Hiring Turnaround Time Timely closure of requirements from vacancy identification to field-ready deployment 3 Joining & Deployment Candidate joining conversion and successful deployment against approved requirements 4 Workforce Stability Early-stage attrition / replacement levels of manpower hired 5 Process Compliance Accurate and timely completion of KYC, BGV, documentation and onboarding requirements Why join DHL Blue Dart? When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day. Here’s what makes us stand out: - Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being. - Competitive pay and performance-linked rewards that truly recognize your impact. - Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever. - Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off. - A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter. - Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories. - The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose. This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us. Disclaimer: At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB). Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized. Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to bdjobs@bluedart.com Skills: field sourcing, vendor coordination, kyc, candidate screening, onboarding, manpower sourcing, background verification, documentation management, workforce planning, logistics operations, process compliance, field operations, stakeholder management, problem solving, teamwork, collaboration, ms office, digital systems, record management, candidate mobilisation, hiring, deployment tracking