HCLTech—Senior Support Lead

Job description

Description: Job Summary Job Description: Datadog AIOps Support Engineer Role Summary We are looking for a Datadog AIOps Support Engineer to support monitoring and production operations for a retail customer. The role will focus on identifying incidents, analyzing system performance, resolving issues, and improving monitoring across retail applications and cloud infrastructure. Responsibilities - Monitor applications, infrastructure, APIs, databases, and cloud services using Datadog. - Create and maintain Datadog dashboards, monitors, alerts, and service maps. - Analyze logs, metrics, traces, and alerts to troubleshoot incidents. - Support e-commerce, point-of-sale, inventory, order-management, and supply-chain systems. - Reduce alert noise through alert tuning and event correlation. - Participate in incident, problem, and change-management activities. - Support major incidents and coordinate with application and infrastructure teams. - Create runbooks and automate repetitive support activities. - Prepare incident reports and root-cause analysis documents. - Provide rotational on-call support when required. Required Skills - 3+ years of experience in production support, monitoring, DevOps, or AIOps. - Hands-on experience with Datadog. - Knowledge of Datadog APM, logs, infrastructure monitoring, dashboards, and alerts. - Basic knowledge of AWS, Azure, or Google Cloud. - Understanding of Linux, networking, APIs, and databases. - Knowledge of Python, Shell scripting, or PowerShell. - Experience with incident and problem management. - Good troubleshooting and communication skills. Preferred Skills - Experience in retail or e-commerce environments. - Knowledge of Kubernetes, Docker, Terraform, or OpenTelemetry. - Experience with ServiceNow, PagerDuty, Jira, or similar tools. - ITIL certification. - Datadog certification. Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Work Arrangement Full-time role with possible rotational shifts and on-call support. Key Responsibilities Job Description: Datadog AIOps Support Engineer Role Summary We are looking for a Datadog AIOps Support Engineer to support monitoring and production operations for a retail customer. The role will focus on identifying incidents, analyzing system performance, resolving issues, and improving monitoring across retail applications and cloud infrastructure. Responsibilities - Monitor applications, infrastructure, APIs, databases, and cloud services using Datadog. - Create and maintain Datadog dashboards, monitors, alerts, and service maps. - Analyze logs, metrics, traces, and alerts to troubleshoot incidents. - Support e-commerce, point-of-sale, inventory, order-management, and supply-chain systems. - Reduce alert noise through alert tuning and event correlation. - Participate in incident, problem, and change-management activities. - Support major incidents and coordinate with application and infrastructure teams. - Create runbooks and automate repetitive support activities. - Prepare incident reports and root-cause analysis documents. - Provide rotational on-call support when required. Required Skills - 3+ years of experience in production support, monitoring, DevOps, or AIOps. - Hands-on experience with Datadog. - Knowledge of Datadog APM, logs, infrastructure monitoring, dashboards, and alerts. - Basic knowledge of AWS, Azure, or Google Cloud. - Understanding of Linux, networking, APIs, and databases. - Knowledge of Python, Shell scripting, or PowerShell. - Experience with incident and problem management. - Good troubleshooting and communication skills. Preferred Skills - Experience in retail or e-commerce environments. - Knowledge of Kubernetes, Docker, Terraform, or OpenTelemetry. - Experience with ServiceNow, PagerDuty, Jira, or similar tools. - ITIL certification. - Datadog certification. Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Work Arrangement Full-time role with possible rotational shifts and on-call support. Skill Requirements Other Requirements