Vodafone Idea Ltd.—GM - Lead Cloud

Job description

Description: Role Title GM – Cloud Operations Function Technology Operations Sub Function/ Vertical/ Department SNOC Band M3 Reports to Role (Position No) VP – Cloud Operations Location Hyderabad/Pune 1. Job Purpose SNOC is centralized Network Operation centre responsible for FCAPS for VIL PAN India network across all technologies and domains through highly skilled People, well stitched Processes & state of the art Tools. ‘Cloud infra’ is being a revenue critical technology platform with unparalleled focus of organization & going through rapid technological changes over the span of time. CLOUD is one of the essential functions working across domains INM, CHM, PM & enterprise functions to achieve SNOC objectives. · Maximize Service and Network availability. · Enhance customer experience To achieve the objective, CLOUD GM needs to · Provide expert level (Level 3) support for the cloud infra critical incidents happening in the network. · Ensure Corrective and Preventive actions through problem management. · Conserve and disseminate Knowledge acquired. · In depth technical discussion with vendor experts to bring the solution & implement effectively · Extend support in presentations from the cloud infra stands point. Legends – TAC – Technical Assistance Centre PBM– Problem Management KM – Knowledge Management 2. Key Accountabilities / Key Result Areas • To lead and govern end-to-end telco cloud operations across Nokia, Cisco, Ericsson, Mavenir, ZTE & Huawei setups and ensure 24x7 support for critical incidents across VIL network with focus on SLA adherence, network stability and customer experience. • Drive advanced troubleshooting strategy using cloud OS/hardware logs, alarms, outages & KPI analytics with strong understanding of ETSI MANO architecture. • Provide leadership on RedHat OpenShift and cloud-native platforms ensuring operational excellence and platform stability. • Drive adoption of NFVI solutions and new technologies like OpenShift virtualization with focus on scalability and transformation. • Provide strategic oversight on Nokia Airframe, HPE and Dell/EMC infrastructure and related issues. • Lead proactive & reactive Problem Management, eliminate repeat issues, improve KPI and ensure better customer experience aligned to business goals. • Align cloud, SNOC and field teams for seamless execution and faster resolution. • Drive OEM engagement for product issues, bug fixes and long-term solutions. • Govern First Node Integration (FNI), upgrades and rollout strategy including impact analysis, execution and success criteria. • Ensure documentation, knowledge sharing and smooth handover for large-scale deployments and lifecycle management. 3. Core Competencies, Knowledge, Experience, Technical / Professional Qualifications Core competencies, knowledge and experience (Max 10): • Expert in multi-vendor Telco Private Cloud operations and governance. • Strong understanding of ETSI NFVI, OpenStack (Triple-O) and cloud architecture. • Experience in OpenStack networking and SDS troubleshooting. • Strong expertise in RedHat OpenStack and OpenShift virtualization platforms. • Knowledge of automation (Python, Ansible) and cloud operations. • Experience in telecom domains – vEPC, VoLTE, vRAN, 5G architecture. • Strong understanding of cloud KPI, performance and service assurance. • Exposure to VNFM, HELM and cloud orchestration tools. • Strong stakeholder management with OEM, governance team and planning teams. • Knowledge of ITIL V4 processes and SNOC operations. • Expert in Telco Private Cloud administration and operations of more than one of Nokia, Ericsson, • Understand ITIL V4 terminology, methodology and able to produce processes and procedures in SNOC environment. Human Traits: • Excellent verbal & written communication skills • Having hands-on knowledge on Microsoft excel & power point • Good team player, politically agile • First Time Right & result oriented approach, Professional Qualifications: • Engineering graduate Electronics and Communication/ Computer Science with 12+ years telecom experience in telco cloud and operations • Strong experience in NOC/SNOC or cloud support leadership roles • RedHat Linux / OpenStack (CL210) certification preferred • RedHat OpenShift (DO280/DO380 /AI ) certifications preferred. 4. Key Performance Indicators · Operational Performance o SLA for cases raised to get support for ongoing issues P1 - (Cloud- 60 Min) P2 - (Cloud- 120 Min) o Targets for Problem Management Tickets - P1 – 1 Month, P2 – 2 Months, P3 – 3 Months, P4 – 4 Months and P5 – 5 Months with SLA targets of 90%. o 2 Problem Cases/Enterprise Service Improvement plans (SIP) per month. o 1 Knowledge Management documents per month for Cloud. o Target for number of proactive PBM – 5%. o ZERO NC for all ISO External and Internal Audit. o FNI/Upgrade/new feature implementations for successful roll out – Target – 100% · Development Performance o Ensure 100% penetration of HSW induction to all team members and partners. · Future Ready o Alignment with DIGITAL DNA – drive automations projects for easing the way of working/ making time taking tasks efficient and scalable. o At least one e-learning course per 2 months from new technology for capability building 5. Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc. Team size – 30 · Number of Knowledge Management documents already created – 20+ · Average monthly Tickets handled – ~50 · Average monthly FNIs - 1 6. Risks, Challenges, Job Context (Short Description) · Sensitive & critical issues from cloud infra requires End to End integral knowledge from Linux level, Openstack, Docker containers, multivendor hardware’s for all nodes involved in troubleshooting & correction · To build the capability in multivendor NFVI troubleshooting skills and OpenShift troubleshooting skills is utmost importance since many of the problems are repetitive in nature among the cloud platforms · FNI & upgrades in pilot node with learnings enable fault free roll outs in the network · Rapidly growing data market demands quick understanding & resolution & with emerging technologies deployed in network add to complexity in FCAPS wherein GM expertise is required.