AU Small Finance Bank—Customer Service Officer

Job description

Description: Group Company: AU Small Finance Bank Limited Designation: Customer Service Officer Office Location: Near Curzon Gate Bardhaman , Prince Anwar Shah Road Kolkata , SF Road Darjeeling , Salt Lake Sector 3 Kolkata , Sevoke Road Darjeeling Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch. Primary Responsibilities: - - Handle walk-in customers - Resolve queries and complaints - Assist in account opening and transactions - Ensure compliance with KYC norms Additional Responsibilities: - - Support branch operations - Participate in local marketing activities Reporting Team - Reporting Designation: - Reporting Department: Educational qualifications preferred - Category: - Field specialization: - Degree: - Academic score: Minimum 50% - Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required work experience - Industry: Banking, Financial Services - Role: Customer Service, Teller - Years of experience: 1 to 3 Key Performance Indicators: - Customer satisfaction score - Query resolution time - Compliance adherence Required Competencies: - Customer Orientation - Communication Skills - Problem-solving - Attention to Detail Required Knowledge: - Banking products - KYC norms - Branch operations Required Skills: - Interpersonal skills - MS Office - CRM usage Required abilities - Physical: NA - Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific requirements - Travel: Minimal (local marketing) - Vehicle: Two-Wheeler Vehicle - Work Permit: Must be authorized to work in India Other details - Pay Rate: Fixed + Incentives - Contract Types: Full-time, Permanent - Time Constraints: Standard banking hours - Compliance Related: Adherence to RBI and internal policies - Union Affiliation: