AU Small Finance Bank—Branch Relationship Manager Branch Banking

Job description

Description: Group Company: AU Small Finance Bank Limited Designation: Branch Relationship Manager Branch Banking Office Location: Howrah Howrah , Santoshpur Kolkata Kolkata , Shyam Bazar Kolkata Kolkata Position description: Responsible for managing customer relationships at the branch level, ensuring high service standards, cross-selling banking products, and supporting branch operations. Primary Responsibilities: - Handle walk-in customers and resolve queries Cross-sell banking products (CASA, loans, insurance) Ensure customer satisfaction and retention Support branch operations and compliance Assist in account opening and documentation Additional Responsibilities: - Participate in local marketing activities Generate leads for new accounts and services Maintain MIS and reports Reporting Team - Reporting Designation: - Reporting Department: Educational qualifications preferred - Category: - Field specialization: - Degree: - Academic score: Minimum 50% - Institution tier: Tier 2 / Tier 3 Required Certification/s: NA Required Training/s: Customer Service, Core Banking Systems Required work experience - Industry: Banking, Financial Services - Role: Customer Service, Sales, Teller - Years of experience: 3 to 6 Key Performance Indicators: Customer satisfaction score Product cross-sell ratio Account activation rate TAT adherence Compliance score Required Competencies: Customer Orientation Communication Skills Sales Drive Attention to Detail Teamwork Required Knowledge: Banking products KYC norms Branch operations Core banking systems Required Skills: Interpersonal skills MS Office CRM usage Problem-solving Required abilities - Physical: NA - Other: Patience, Empathy Work Environment Details: Branch-based, customer-facing Specific requirements - Travel: Minimal (local marketing) - Vehicle: Two-Wheeler Vehicle - Work Permit: Must be authorized to work in India Other details - Pay Rate: Fixed + Incentives - Contract Types: Full-time, Permanent - Time Constraints: Standard banking hours - Compliance Related: Adherence to RBI and internal policies - Union Affiliation: